Operational efficiency and Team collaboration unlocked with monday.com
August 17, 2023

Operational efficiency and Team collaboration unlocked with monday.com

Gunay Gozalova | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with monday.com

We initially started using monday.com to streamline our calendar management process. This quickly expanded to project management, workload management to create visibility and transparency for 500 users.

Pros

  • Project Management
  • Task management
  • Collaboration
  • Communication
  • Visibility
  • Marketing WIP

Cons

  • Calendar management (outlook integration)
  • Customised views for gantt (custom quarters)
  • Workload management (public holidays)
  • Time saving
  • Easier setup of project management
  • Increased employee engagement
  • Visibility
The best part of monday.com is being very user intuitive if the workflow is set up correctly. For simple use cases template centre has a lot of options to choose from. For more complicated use cases I recommend engaging a customer success manager or a certified partner. It is also important to have internal champions for the success of the product adoption.
The support team is responsive for easy queries however in my experience for complex use cases you need expert involvement. CSMs could fill that gap if you get assigned to one. My experience wasn't particularly great with our dedicated CSM especially if they are on an extended leave or you need an urgent validation. For big enterprise implementation, I highly recommend involving a professional services team and ensure you have a dedicated champion(s) to build a complex workflow successfully.
There can be performance issues from time to time. I use the system heavily so I notice the performance issues around automation promptly but they don't happen often since the change of the infrastructure.
There can be performance issues from time to time. I use the system heavily so I notice the performance issues around automation promptly but they don't happen often since the change of the infrastructure.

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of monday.com go as expected?

Yes

Would you buy monday.com again?

Yes

Project Management
Task automation

monday.com Feature Ratings

Project Management
8.5
Task Management
10
Resource Management
8
Gantt Charts
8
Scheduling
9
Workflow Automation
9
Team Collaboration
10
Support for Agile Methodology
9
Document Management
7
Email integration
8
Mobile Access
9
Timesheet Tracking
7
Change request and Case Management
10
Budget and Expense Management
7
Professional Services Automation
5.0
Quotes/estimates
5
Project & financial reporting
5
Integration with accounting software
5

Comments

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