A must for implementation/onboarding teams!
August 08, 2023

A must for implementation/onboarding teams!

Paul M. De Luca | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with monday.com

I utilize monday.com every single day with extreme trust. I manager 60 ongoing project and implementations at any given time and the boards and fields and offerings we take advantage of are life saving. We're able to track communication with the customers, add notes, upload files. I can EASILY know where every customer is on their journey at any given time. We've also integrated automations and connected Slack so we can celebrate within our company channels when a customer is fully onboarded.

monday.com has been a game changer for me and my department.

Pros

  • Project Management/tracking
  • Team collaboration
  • Analytics

Cons

  • The Slack integrations are a bit limited and needs improvement
  • I've been able to successfully track timing for every product over the years and figure out where the lag begins. This has proven key in customer adoption and hitting company OKRs.
It's easy to navigate and us the automated features for your own outcomes. It's the perfect product for my tracking of implementations and team collaborations and also the use of analytics. It has shown a spotlight on my team for the positive work we're doing and how far we've come.
I don't have a whole of experience with customer service (which is a good thing), they have very quick to respond and be sure I have my questions answered.
I've used all the features to the max and it's been monumental in our work. We're tracking products and how long customers take to onboard and where the lags are. It's been a game changer!

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of monday.com go as expected?

Yes

Would you buy monday.com again?

Yes

This is great for team collaboration and project management. I also enjoy the analytics to be able to know how long a certain project takes.
Any project you can imagine, you can create a board for it and track it in monday.com.

I don't have any scenarios where it less appropriate.

monday.com Feature Ratings

Project Management
7.9
Task Management
10
Resource Management
8
Gantt Charts
8
Scheduling
6
Workflow Automation
10
Team Collaboration
10
Support for Agile Methodology
5
Document Management
7
Email integration
10
Mobile Access
10
Timesheet Tracking
7
Change request and Case Management
6
Budget and Expense Management
6
Professional Services Automation
6.7
Quotes/estimates
7
Project & financial reporting
7
Integration with accounting software
6

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