Item: Miro
Rating: 10
Author: Dean Benjamin

Overall Satisfaction with Miro

Use Cases and Deployment Scope

We use Miro to map out complex projects so that it is easy to track where we are in a process and know what steps need to be followed. This is helpful when collaborating as a team and ensuring that we meet project deadlines on time. Sometimes, I like to use Timelines in Notion, but Miro offers more flexibility in terms of thinking through the whole process, although I recommend building proper timeline functionality.

Pros and Cons

Pros

Flow diagrams.
Ideation with sticky notes.
Inserting documents onto canvases.
New AI summaries are great.

Cons

Better timelines.
Keep improving prototype functionality/designs.
Creating documents within Miro would be nice.

Return on Investment

Improved productivity.
Improved alignment.
Good for documenting meeting outcomes.

Collaboration

Our team spans the US and South Africa. It has been great for virtual meetings. However, I don't see it as only a virtual tool. I think it can be great for collaborating in person and having each participant walk away with the same whiteboard to reflect on later.

Alternatives Considered

Figma and Notion

Miro feels more straightforward to use than Figma, although Figma has much deeper prototyping functionality. I see them as different tools. Notion is better for storing documentation and creating timelines. Miro could do something here - places to store important documents, etc.- and potentially be more than a brainstorming tool.

Key Insights

Do you think Miro delivers good value for the price?

Yes

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Miro go as expected?

I wasn't involved with the implementation phase

Would you buy Miro again?

Yes

Other Software Used

Google Drive, ChartMogul, Stripe Invoicing

Likelihood to Recommend

Miro is great for collaboration and ensuring that team members have well-thought-out plans. I like to test my thinking around work that needs to be done around projects by mapping it all out on Miro. In addition, I think it is useful for tracking KPIs/OKRs—specifically showing how each project or action contributes to an objective.

Using Miro

Business Processes Supported

Workflows.
Explaining difficult concepts`.
Timelines

Innovative Uses

None yet.

Future Planned Uses

Summarizing action items.
Composing emails.
Automating workflows.

Likelihood to Renew

Evaluating Miro and Competitors

Products Replaced

Key Differentiators

Ease of Use

It is important for people to adopt it, so ease of use is important.

Evaluation Lessons Learned

I wouldn't. I am used to Miro now from previous organizations.

Miro Support

Support Rating

Haven't really used support.

Miro Customer Support Pros and Cons

Pros	Cons
None	None

Using Miro

Usability

It can lag sometimes with bigger boards.

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar	None