Item: MasterControl Quality Excellence
Rating: 10
Author: Justine Lefort

Overall Satisfaction with MasterControl Quality Excellence

Use Cases and Deployment Scope

We use MasterControl for all our document control, training, and equipment PM and calibration tracking. The product solved several problems from our previous document control system like the inability to streamline approval workflows and organize documents better. We can also link trainings better and add automated reviews for documents. The link with the quality module to all the other areas is critical for us. We can link our manufacturing records to all our quality forms.

Pros and Cons

Pros

Innovation
Customer feedback
Upgrades

Cons

Customizations
IT support
Filters

Return on Investment

Link to manufacturing module
Automation of tasks
Organized documents with streamlined numbering

Usability

The software is easy to use and navigate. There are many ways to learn as well with the academy and help sections. The support team is very helpful as well when you aren’t sure what to do.

Alternatives Considered

ENSUR Document Management System

This software was a huge upgrade from Ensur. We selected them based on the use of multiple modules that are integrated together and the reporting options.

Key Insights

Do you think MasterControl Quality Excellence delivers good value for the price?

Yes

Are you happy with MasterControl Quality Excellence's feature set?

Yes

Did MasterControl Quality Excellence live up to sales and marketing promises?

Yes

Did implementation of MasterControl Quality Excellence go as expected?

Yes

Would you buy MasterControl Quality Excellence again?

Yes

Likelihood to Recommend

Our experience with MasterControl has been great and I would highly recommend them to anyone! The process to contract, purchase, and implement has been great. We also love attending their yearly conference where they showcase product updates and things to come. Their reputation with the FDA is also very high which helps with audits. There are many reports available as well for tracking for our teams.

Comments

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