Life Sciences Quality Management using MasterControl Quality Excellence.
Use Cases and Deployment Scope
MasterControl is my one-stop shop for an electronic quality management system. The software can handle all aspects of the life sciences and can tackle just about any situation that arises. We were able to incorporate other MasterControl modules to meet our demands, but the main module used is the Quality Excellence (Qx) module. The Quality Excellence module has been able to adapt to the company's needs and continues to evolve in response to future needs.
Pros
- Continuous improvement in developing for future pipelines.
- Robust system to ensure compliance.
- Visually appealing user interface that is easy to understand.
Cons
- License model can become very expensive for small startup businesses.
- More development with validation and more transparent information on how the improvements and or fixes may impact the current configuration. Currently, everything is listed, but it is not tailored to my system.
- More information regarding the transition of previous processes to new processes. i.e., FBS to AQEM. I am currently working on the ADV/FBS forms and will eventually transition to AQEM/ADAPT. Still, I would like more information regarding the transition to inform current stakeholders about the improvements on the horizon.
Return on Investment
- MasterControl Quality Excellence has been able to shorten the time needed to complete document reviews as the options to alert users are abundant.
- MasterControl becomes the center hub for the business as everything needs to be funneled through the EQMS. Therefore, new users understand the importance of utilizing the system.
- The ROI has been difficult to see for stakeholders who do not use the system often or at all. This value is not readily visible to users who do not use the system.
Usability
Alternatives Considered
QAD Adaptive ERP, Oracle Access Management and SAP Access Control

