Item: EZ Texting
Rating: 7
Author: Verified User

Overall Satisfaction with EZ Texting

Use Cases and Deployment Scope

We used the EZ Texting system during the COVID-19 outbreak to keep our employees informed on our forever changing business hours. We did this to ensure, as an essential business to the health care industry, we could continue to serve our customers during this pandemic. The system played an essential part in ensuring we continued to have staff available and clearly informed when business was closed.

Pros and Cons

Pros

Address book
Sending lists
Larger test messages

Cons

The words sometimes get truncated.
Test messages sometimes miss spaces so it makes it look like it's been typed incorrectly when this is not the case.
It's expensive.

Return on Investment

No real ROI
Shows employees we are committed to continual communications
Will be used as a DR solution moving forward.

Support Rating

We never used the EZ Texting support as this was pretty self-explanatory. There was no need at any point to contact the support services team to send an email.

Alternatives Considered

No other products have been evaluated

Likelihood to Recommend

EZ Texting is great and ensures you get a consistent message out to your staff. During these difficult pandemic times it becomes an essential tool for communicating with our staff after hours. The COVID-19 outbreak hurt businesses all over the country and being able to continue as an essential business ensuring staff was onsite at the right times proved extremely valuable.

Comments

Please log in to join the conversation

An easy texting service that works like a dream