EZ Texting: Exactly what it is: easy
February 20, 2020
EZ Texting: Exactly what it is: easy
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with EZ Texting
EZ Texting is being used as our Emergency Text Alert system for all employees. It is being used across the entire Pittsburgh organization which his comprised of 3 separate buildings and 3 separate divisions. It addresses the problem of employees not knowing if there would be an on-site situation that would prevent them from coming to work (power outage, water disruption, etc.) or a potential emergency situation with specific instructions. We've also used is as company-wide reminders and safety alerts.
Pros
- EZ Texting is easy for the end-user to register.
- Visually appealing texts to recipients.
Cons
- The inability for end-user to remove themself from specific lists, must be done manually by an administrator.
- Difficulty in creating forms: not very user-friendly.
- Employees feel safer knowing they can get alerts now on their mobile devices rather than only on the computer via email.
- Covers both white collar and blue collar people who are not at a computer all day.
When initially researching companies, EZ Texting caught my eye for 2 reasons. Believe it or not, the name of the company (was exactly what I was looking for: something EASY), and the low cost of the service. It was actually the customer service when I called that sealed the deal—excellent, thorough, knowledgeable and polite. You were able to tell they were passionate about their product and they actually used or had a hand in designing.
EZ Texting Training
- no training
I would recommend over-the-phone training or a Skype / Webinar ...
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