EZ texting is EZ to use | TrustRadius

Overall Satisfaction with EZ Texting

Use Cases and Deployment Scope

We use it for our dentist and dental plan clients. It addresses recall patients, patient reactivation, and special promotions.

Pros and Cons

Pros

Easy interface
MMS support
The ability to add graphics to text
Drip capabilies
Strong reporting

Cons

Campaigns should be saved for future use.
Sometimes you lose your work when you go back and forth between areas when creating a campaign.
Needs to have a better database that automatically dates campaigns.
Add-on features like setting up a drip campaign, etc. are not turn-key or easily understood for newbies.

Return on Investment

We markup your fees so we always make money when we sell it.
The cost is high without significant commitments in usage.
Competitors are much cheaper but don't have the same features.

Support Rating

8

I have never had any issue when needing information.

Alternatives Considered

We have not evaluated others in the past two years.

Likelihood to Recommend

I think it's great for putting out instant promotions to existing clients. I don't think it is a good tool for targeting new business.

Comments

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