Item: EZ Texting
Rating: 10
Author: Verified User

Overall Satisfaction with EZ Texting

Use Cases and Deployment Scope

We use it to mass text a set of anywhere from 100-500 filed employees at a time. We send job offers through EZ Texting as well as any important information or company updates. We have created separate contact lists to target specific employment departments when sending a message. We have used both SMS and MMS.

Pros and Cons

Pros

Allows you to create separate contact lists to reach specific populations or subsets.
Provides a bounce back report on numbers that do not work.
Has excellent customer service.

Cons

There are too many steps one has to go through in order to see what message a person has replied to.
Customer service should be better able to assist with choosing a plan.
Tracking the amount of messages over time should be in a more user-friendly location and format.

Return on Investment

Easier to staff cases.
Easier to offer trainings.
Easier to reach people quickly when needed and get compliance issues resolved.

Support Rating

While the people I have spoken to are friendly there was not much follow-up on moving forward with expanding my subscription. There were also some features that at the time were new and the person on the phone was not that familiar with how to use them. She could not help that much although she did try.

Alternatives Considered

We have not tried any other program, but from our research into other programs this was the most cost effective and user-friendly one.

Likelihood to Recommend

Suited for texting a large number of people. Not suited for smaller companies. Not suited for messages that are longer. Should really increase the message length for SMS texting. The format should also be improved as it separates actual words in the splitting of a message. The spacing can be awkward as well when trying to type the message.

Comments

Please log in to join the conversation

EZ TEXTING EZ BUSINESS