Item: Webex Calling
Rating: 10
Author: Verified User

Overall Satisfaction with Cisco Webex Calling

Use Cases and Deployment Scope

Cisco Webex Calling is being used by our entire organization. We are using Cisco Webex Calling for a number of reasons. The main reason to switch to Cisco Webex Calling was to integrate Cisco Webex Meetings and our on premise phone system. An other reason that we switched to Cisco Webex calling was to continue the trend of decreasing the reliance on our onsite data center. The last and though important not the most important to us was cost savings.

Pros and Cons

Pros

Centralized management
Ease of use for the end user
No need for on premise hardware
Cost savings vs Call Manager

Cons

Still a young product
Missing some features
Cisco support can leave something to be desired

Return on Investment

Decentralization of your phone system
Added DR\BCP with a could based phone system
Cost savings vs a SIP solution

Alternatives Considered

RingCentral and 8x8 X Series (Formerly Virtual Office)

For our needs these were both non-starters. I'm sure these products may have some of the same if not all the same features but what they are missing is the Webex Meeting integrations. Since we do not use Zoom, RingCentral was a no go. 8x8 did not fit into our overall technology path so it was not selected.

Other Software Used

Smartsheet, Duo / Cisco Secure Access, by Duo, Cisco Meraki SD-WAN

Likelihood to Recommend

Cisco Webex Calling is a great alternative for anyone using any on premise solution. There is even more to be gained and money to be saved if your company has more than one location with phone services or servers. I can see Cisco Webex Calling not being useful if your company is currently using and are happy with RingCentral or another cloud calling solution.

Webex Calling Feature Ratings

Comments

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Cisco Webex Calling is ready for Primetime