Webex Calling: Well suited to a remote workforce
September 08, 2020
Webex Calling: Well suited to a remote workforce
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Cisco Webex Calling
We use Cisco Webex Calling for all staff in our organization. This allows us to have a work DDI number despite largely working from home as we can plug the phones into any internet connection without needing access to a corporate network. We also make use of the soft client on our smartphones so that the same landline number follows us around too but allows customers to call the cheaper number.
Pros
- It is an enterprise phone system available from anywhere.
- Allows the use of soft clients and physical phones for dedicated spaces like meeting rooms.
- Works well with Webex Teams and Meetings too.
Cons
- The Microsoft Teams integration also requires the Webex Calling client to be installed due to the available MS Teams APIs.
- The unified client (Webex Teams and Webex Calling in one) is still a work in progress.
- It was very simple to deploy this phone system both in general and to remote workers.
- Being able to use existing numbers meant we got flexibility without needing to change how customers interact with us.
- Cisco Unified Communications Manager (Call Manager)
Previously we used Cisco UCM as our phone system, which is still Cisco's current on-premise offering. The main advantage of Webex Calling is the ability to easily connect phones and devices from outside the corporate network without having to create the Expressway setup first. The future integration between Webex Teams and Webex Calling will also be beneficial, although I think similar integration between Webex Teams and CUCM is also possible.
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