Webex Calling is a Good Tool
August 11, 2020

Webex Calling is a Good Tool

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review

Overall Satisfaction with Cisco Webex Calling

This product is being used by a single department; the deployment may grow over time. It solves the business problem of PSTN calling, easy deployment, and global coverage.

Pros

  • PSTN
  • Mobility
  • Desktop
  • Integrates with existing phones

Cons

  • Pricing
  • Speed to deployment
  • Simplicity of the user interface
We evaluated MS Teams and it was difficult to set up and manage.
It is most appropriate when you need the speed of execution globally and you want to have some level of control over managing your environment. If you want a fully-managed service and you want an extreme level of customization, then you should look at a partner-hosted solution, as it will cater to your needs. Be careful, however, that you evaluate what you need to customize and why—you may find that your fancy requirements are truly not necessary. Use this opportunity to simplify.

Webex Calling Feature Ratings

Multi-level Interactive Voice Response (IVR)
9
Directory of employee names
9
Answering rules
8
Call park
8
Call screening
8
Message alerts
8
Mobile app for iOS
10
Mobile app for Android
10

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