Item: Celonis
Rating: 9
Author: Verified User

Overall Satisfaction with Celonis

Use Cases and Deployment Scope

We used Celonis in the Organization Management and Business Analytics one for analyze the different business areas on several point of views with the main goal to understand what are the "grey areas" in which we can go deeper for trasform inefficiencies in something with added value.
Often if you think to your flows and processes with different point of views, you can find something that could be better adressed and, sometimes, weakness points become strenght points.
With Celonis, in few words, you can imagine different flows and the effects after a flow review so you can easily decide if the adoption of the change's idea works or not.

Pros and Cons

Pros

Redraw processes taking into account different point of views
Have a clear and easy vision for the results after a potential change/improvement
Put process in order when there are some confused steps, especially when there is a lack of competence between one step of the process and another one

Cons

When you are at the beggining of your analysis, you can put into the platform only some types of data format; so you have to adjust your resources before upload them
It is not cheaper in terms of maintenance

Return on Investment

Internal business flows are more efficient and well organized. So a positive impact is in terms of internal costs (that are reduced, because you cut some flow steps that are really not needed)
When you have a more organized flow, clients are more satisfied, and you can see this in an increasing NPS
People inside the company have perception that the process is more fluent, so they work better and this can be seen with the IMIX and IMEI

Alternatives Considered

Agile Analytics

Celonis is well presented and has a lot of resources for learn also autonomously how to set the platform at least for the main/principal functions. So it is quite easy to understand and to set up at the beginning.
Moreover it is a platform already adopted by several strategic consulting companies that can help you to understand the real potential of the platform/instrument.
At the end of the day I think these characteristics are a plus and it is something that other competitors don't have.

Key Insights

Do you think Celonis delivers good value for the price?

Yes

Are you happy with Celonis's feature set?

Yes

Did Celonis live up to sales and marketing promises?

Yes

Did implementation of Celonis go as expected?

Yes

Would you buy Celonis again?

Yes

Other Software Used

UiPath Process Mining, Microsoft Power Automate

Likelihood to Recommend

In my opinion Celonis is a good product/platform when you have processes organized with several steps, especially when they are characterized by a large amount of manual acitivity that could produce inefficiencies both in terms of output quality and in terms of time spent in giving the output. This because with Celonis you can have an immediately evidence for which are the points that are more cahotic or less efficient and you can focus on them without waste time.
On the other hand, if you have simple processes organized in two or max three steps, I don't think Celonis is a plus because even if you change the perspective when you analyze the business flow you have no possibilites to change the flow.

Celonis Feature Ratings

Comments

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Process Mining with Celonis, understand inefficiencies and change your traditional way to think the business