Small Business User of Broadvoice
July 30, 2024

Small Business User of Broadvoice

Min Krishnamurthy | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Broadvoice

We use Broadvoice for our telephone and communication needs. Our small business includes off site, out of country staff and the product works beautifully for everyone. We configured it to ring our mobiles when not on site, which was easy to set up. It feels like a seamless experience while receiving calls!

Pros

  • The technical support offered to help get us set up was perfect.
  • The training and resources provided are on point.
  • Customer service has been very helpful and responsive.

Cons

  • The long contract period that we're tied into is longer than I would like considering the current business climate.
  • It has provided a perfect product for fielding customer calls.
I think it is very user friendly in general. The range of the product and service is wide and suits our needs very well. As a small business we wanted something that was scalable as we grow and that's exactly what I like about it.
I have not used other products or have insight on any.

Do you think Broadvoice | GoContact delivers good value for the price?

Yes

Are you happy with Broadvoice | GoContact's feature set?

Yes

Did Broadvoice | GoContact live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Broadvoice | GoContact go as expected?

Yes

Would you buy Broadvoice | GoContact again?

Yes

I would highly recommend Broadvoice for a multi location business such as ours to keep people easily connected. With the app, it's a quick button press to call coworkers. The voice response options are perfect to create the various voicemail messages we need at various times of day. Set up is a breeze and their support is wonderful.

Broadvoice | GoContact Feature Ratings

10.0
Multi-level Interactive Voice Response (IVR)
10
10.0
Answering rules
10
Call recording
10
Call park
10
10.0
Mobile app for Android
10
9.0
High quality audio
9
Online Meetings / Events ()
Not Rated
Screen Sharing ()
Not Rated
Online Events Collaboration ()
Not Rated
Online Events Security ()
Not Rated
Unified Communications Platform and Collaboration ()
Not Rated

Broadvoice Support

Responsive and helpful staff.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
I'm unsure
While configuring the voicemail system, I needed a lot of help and it was very easy to get questions answered and technical expertise.

Comments

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