Broadvoice | GoContact

Score9.2 out of 10

543 Reviews and Ratings

What is Broadvoice | GoContact?

Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.

Categories & Use Cases

Media

Screenshot of the call routing rules to manage holidays, and off-hours.

Screenshot of inbound call routing with automated menus and announcements, like a large business.

Screenshot of user accounts can be added, removed, and managed from this interface.

Screenshot of a detailed view of call history with detailed call reports.

Screenshot of a video conference with up to 50 users with b-hive Communicator.

Screenshot of group messaging and file sharing to keep internal teams connected.

Screenshot of one-click audio calling from the chat interface.

Screenshot of the b-hive Mobile app, which is used to place calls from a personal device using a business phone number.

Screenshot of video meetings, which can be joined from anywhere with the b-hive Mobile app.

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Screenshot of the call routing rules to manage holidays, and off-hours.

Meeting initiation
Meetings can be easily initiated, whether they are scheduled or on the fly.
Category average: 9.2
Call recording
Automatic recording of inbound and outbound calls
Category average: 8.5
Calendar integration
Scheduling capabilities integrate with users’ Calendars.
Category average: 8.3

Call and meeting analytics
Analytics and reporting are available about both calls and meetings.
Category average: 8.3
Online Fax
Ability to send and receive faxes over the internet
Category average: 7.8
Business SMS/External Messaging
Unlimited SMS and/or MMS with clients
Category average: 8.3

Most Frequent Users

Top 3 industries using Broadvoice | GoContact.

Based on HG Insights installation data

View all Reviews

#1 most frequent

Real Estate and Rental and Leasing

28.6%

2 installations of 7

#2 most frequent

Accommodation and Food Services

14.3%

1 installation of 7

#3 most frequent

Health Care and Social Assistance

14.3%

1 installation of 7

Pros

Exceptional customer service experiences, with over half of reviewers (51%) praising the responsiveness and helpfulness of the support team.
Ease of use, with 20% of reviewers finding the platform intuitive and user-friendly.
Cost savings, reported by 31% of reviewers, due to lower monthly bills and features like online faxing and call recording.

Cons

User interface issues, with 31% of reviewers finding it confusing and suggesting improvements.
Mobile app problems, including crashes and call transfer difficulties, noted by 11% of reviewers.
Customer service wait times, cited by 9% of reviewers, indicating a need for faster response times.

Sarah Perkins View profile

Site Director in Research & Development at Lapis Clinical Research (1-10 employees employees)

Use Cases and Deployment Scope

I have had Broadvoice as my company's communication source. There are a number applications to utilize the services offered. I was able to set up fax services (which was required for some of our business partners). I was also able to see a record of calls, voicemails and faxes both inbound and outbound. Having that access was valuable for our documentation.

Pros

They offer several platforms to access communication tools
I have stored records of all inbound/outbound communications
Email notifications are sent as a back up to incoming communication

Cons

The mobile app could use some improvement as calls were not always seamlessly transferred

Usability

Other Software Used

Microsoft Teams

Brad Balgemann

Fleet Manager at Integrity Pools (51-200 employees employees)

Use Cases and Deployment Scope

We use Broadvoice for phone and texting features to relay information to our customers on a daily basis. It is used as a daily update for customers as to work being done on their property or to get confirmation on parts and/or repairs being needed on their equipment. When a phone call is not available, we will text the customers with important information.

Pros

Email/phone voicemail messages
Texting ability from app
User interface
Customer support

Cons

The phone number lookup for calls
The phone number lookup for voicemails
The ease of changing users/numbers

Return on Investment

The land line functionality helps us make/receive/transfer calls seemlessly
The app allows our techs in the field to communicate with the office and customers easily
The sound quality is great and seems to work without issue

Usability

Other Software Used

IntelliShift, Claris FileMaker

James Bishop View profile

Dir. of IT in Information Technology at Primary Vision Care Service (1-10 employees employees)

Use Cases and Deployment Scope

We have two businesses in one building and employees in cross over in answering the phone. Call groups work well here and give different ring tones to help identify how to answer the phone. The large display window of the Yealink phones worked well for putting a great deal of information on the screen. Service has been reliable.

Pros

Customer Service
Reliable Uptime
Good Pricing

Cons

Need more Flexibility and features to setup unique Call groups
Train local Tech on the interface setup better
Messaging box interface could be better

Return on Investment

I reseller sold us, and the pricing was good.
Wish I didn't have to sign a three-year contract but is worked out ok
We do get billed by reseller for support calls.

Usability

Other Software Used

SimpleVoIP

Luke Holocher

Business Manager in Finance and Accounting at Jefferson Academy Elementary (51-200 employees employees)

Use Cases and Deployment Scope

We use Broadvoice for our phone system. We have desk phones with them and also access to the B-Hive mobile app and online web portal for communication. Broadvoice provided us with an inexpensive alternative to the phone system we had and provided us with all new desk phones as well. The keep communication easy inside and outside of the building and their support system is very quick and easy to work with.

Pros

Support Assistance
Quality Phones
Ease of Use

Cons

Mobile app functionality doesn't always work perfectly
Voicemail navigation is a little long

Most Important Features

Desk phones for internal and external communication
Turning the mobile app into an extension of the desk phone
Affordable

Return on Investment

The price has allowed us to save a lot of money
It's allowed a few remote employees to use their work phone number through their personal phone.

Other Software Used

TimeClock Plus, Adobe Acrobat Sign, Microsoft Power BI

Annie Lee

Administrative Assistant at Orange County Dental Society (1-10 employees employees)

Use Cases and Deployment Scope

We use Broadvoice for our phone system alongside B-Hive. We are a nonprofit organization serving over 2500 dental professionals and we use Broadvoice to answer our members and the public's questions regarding our events, sponsorships, anything dentistry related. While in the office, we use our office phone to answer calls and when we are working remotely, we use the B-Hive app instead, which comes in very handy.

Pros

Customer Service
Phone System
Friendly

Cons

Long customer service waits when calling

Return on Investment

We have never had spam calls
Consistent phone calls from our members

Usability

Other Software Used

Microsoft 365

Broadvoice | GoContact

What is Broadvoice | GoContact?

Categories & Use Cases

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