Intuitive system
April 28, 2025

Intuitive system

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with BrightHR

I have started with [...] and therefore not yet exposed to the full strategic overview of how the product assists the business' needs. I use the product to manage employees records on an administrative level. I add new starters, make changes to existing records and add leaver information. I also utilise the product to look at employee holidays and make changes where required to address any imbalances.

Pros

  • Rapid live chat system, never let me down
  • Professional and friendly call handlers
  • Intuitive system and hardly any bugs

Cons

  • I am very surprised there's no provision for HR Administrators to unlock employees accounts.
  • The holiday calendar feels outdated and not quite modern enough to me. I think Sage People HCM/ Salesforce do it better
  • There needs to be a way for Admin users to see a employee user's login history and whether they have registered. This would prevent more calls and tickets to BrightHR support
It's intuitive to use.

Do you think BrightHR delivers good value for the price?

Not sure

Are you happy with BrightHR's feature set?

Yes

Did BrightHR live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of BrightHR go as expected?

I wasn't involved with the implementation phase

Would you buy BrightHR again?

Yes

BrightHR is perfectly suited for adding new starters, maintaining employee records for contractual changes, holiday and other absences and also managing leavers. I think it's less appropriate for a technical HR professional as it doesn't have the customisation via syntax scripting in the way Sage/Salesforce provides it's users. This limits the freedom that admin users have on this product as it's not bespoke. Having to rely on BrightHR to make the changes feels bureaucratic at best.

BrightHR Feature Ratings

6.5
Employment history
6
Job profiles and administration
7
Workflow for transfers, promotions, pay raises, etc.
6
Organization and location management
7
Payroll Management ()
Not Rated
9.0
Approval workflow
9
Balance details
9
Annual carry-forward and encashment
9
10.0
Update personal information
10
View company policy documentation
10
Asset Management ()
Not Rated
10.0
Pre-built reports
10
Integration with other HR capabilities ()
Not Rated
10.0
Review reminders
10
Multiple review frequency
10
Succession Planning ()
Not Rated
9.0
New hire portal
9
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated

Using BrightHR

ProsCons
Like to use
Relatively simple
Technical support not required
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Viewing holidays
  • Changing contractual information
  • Amending teams and reporting lines
Yes, but I don't use it

Comments

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