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With over a decade working in the CRM and Retention marketing space and working in dozens of other ESP / CRM tools, none of them compare to the capabilities and ease of use of Bloomreach. I'm surprised I had never heard of the platform previously and I'm floored at all they can do from just basic capabilities such as managing email, push, in-app, sms, and web site conversion testing. A few tools do one of these channels well, but Bloomreach excels in all of these channels. There's a few minor things here and there with every CRM tool I don't like, but I've had a hard time finding many faults in Bloomreach. If you're a CRM professional like myself, I'd highly recommend the tool.