Right for even the most basic user
June 01, 2021
Right for even the most basic user
Score 8 out of 10
Vetted Review
Verified User
Software Version
Pro
Overall Satisfaction with BigCommerce
BigCommerce is being used as a store platform management tool. Customer service receives order notifications and details that allow them to input into our internal Enterprise Resource Planning (ERP) system. I have been using it in sales to view when customers are emailing, calling, or entering their purchases on the web so I can follow up with order status.
Pros
- Search tool is very advanced and filters what I'm looking for every time.
- I like that I can see a snap shot of a whole list of orders.
Cons
- I think it could do a better job of notifying users if they or their company has an active storefront account. I come across some that register as users, then at a later date register as guests.
- Increased efficiency of processing web orders.
- Increased the number of customers that now have easy access.
I personally have not used or evaluated any other software like this one.
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