Big Commerce for personalized products
December 30, 2019

Big Commerce for personalized products

Wayne Sandberg | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Pro

Overall Satisfaction with BigCommerce

BigCommerce is our ecommerce website platform. We are exclusively an ecommerce company.

Pros

  • Back end database controls our order processing with customized order status names
  • Good analytics keeps us informed on best selling practices

Cons

  • Ability to control status actions is missing
  • Will not send a tracking number link for shipments. Just sends a number without identifying the shipper.
  • It is my storefront and backend.
My products are all custom so fulfillment requires skilled graphic artists to create each product.
When we started with BigCommerce we had to have a platform that would allow our customers to upload their images. This feature was not available on many platforms. Shopify was very feature rich but they had a transaction fee.
Ecommerce of product sales is what it is designed for. I would not use this platform for a service company.

BigCommerce Feature Ratings

7.3
Product catalog & listings
5
Product management
8
Bulk product upload
7
Branding
5
Mobile storefront
8
Product variations
9
Website integration
9
Visual customization
8
CMS
7
8.0
Abandoned cart recovery
8
Checkout user experience
8
8.0
eCommerce security
8
7.3
Promotions & discounts
8
Personalized recommendations
7
SEO
7
6.3
Multi-site management
Not Rated
Order processing
9
Inventory management
Not Rated
Shipping
2
Custom functionality
8

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