How do you survive without Bigcommerce? Why would you?
May 24, 2019

How do you survive without Bigcommerce? Why would you?

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with BigCommerce

Bigcommerce hosts our web site. Everyone has access to it but I am the primary user as I process all the internet sales and add information or make changes to our site. In general, I would say Bigcommerce has been a benefit as a host for our site. The tools they provide are easy to use especially for a novice web site manager like myself. If I had to make a wish list, I would ask for more options in the cart level discounts, shipping area and "pre-order" area. Otherwise, Bigcommerce is a pretty good fit for our small business!

Pros

  • Ease of use.
  • Support is very helpful.
  • Template options are extensive.

Cons

  • Supplement companies such as ourselves need to have more options in the cart level discounts and coupon areas to provide better options for customers.
  • Pre-order area should also be called "backorder" and have a few more options so customers can choose to be charged now or when the item is back in stock.
  • Shipping: wish there were more variations to choose from so we could offer more options & price structures for our customers.
  • Ease of use when making updates , additions or changes makes it work especially for the non savvy internet users.
  • Price options do not give internet sellers the option to lower monthly fees when their business hits a low for extended periods of time. Raising price when business is good is understandable & acceptable but should be more flexible when business slows down to a crawl for months we should be able to go to a lower monthly fee until it improves.
  • Tech support is wonderful. Everyone is knowledgeable and pleasant, especially for non-savvy users!
Ease of use, helpful tech support.
Bigcommerce is the hosting site we have used the longest. We have had other web designers that had set us up with a few other companies in the past but so far Bigcommerce is the best.
As a hosting site for Internet sales it works. I just wish there were more options such as discounts, coupon codes, and shipping to better serve Internet consumers.

BigCommerce Feature Ratings

8.7
Product catalog & listings
9
Product management
9
Bulk product upload
9
Branding
9
Mobile storefront
9
Product variations
6
Website integration
9
Visual customization
9
CMS
9
8.5
Abandoned cart recovery
9
Checkout user experience
8
9.0
eCommerce security
9
7.7
Promotions & discounts
6
Personalized recommendations
8
SEO
9
8.0
Multi-site management
8
Order processing
9
Inventory management
9
Shipping
8
Custom functionality
6

Using BigCommerce

1 - manage web site, make updates, additions & changes when necessary
  • Internet sales
  • internet exposure
  • site management
We are content with Bigcommerce and most of its functions.

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