BigCommerce is a Big Deal
May 24, 2019

BigCommerce is a Big Deal

Charles Combs | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with BigCommerce

We chose BigCommerce over Shopify and Magento two after deciding we needed a more robust SaaS e-commerce platform for our online business.

Pros

  • Extremely dedicate customer service
  • Category-level filtering with no app required
  • A robust API that allows us to build even more features
  • Clean, simple dashboard UI
  • Great selection of payment options

Cons

  • Email templates look old and lack customization.
  • Product bundles aren't complex enough and don't work with existing product SKUs.
  • Needs more coupon options and rules.
  • Drastically reduced the time we spent thinking about or fixing technical and hosting issues.
  • The built-in features expanded on our previous offerings and made shopping even easier for our customers.
  • The credit card processing rates are outstanding.
From the 99.9% uptime to the marketplace integrations to the app store, BigCommerce will scale with the pace of your growing business.
Shopify Plus simply lacks features that come out-of-the-box with BigCommerce. Their app store is impressive, but it feels like they need it so their customers can get all the features included with BC. Magento is extremely powerful, but it lacks all the conveniences that come with a SaaS e-commerce platform: scalability, security, feature updates and general peace of mind.
BigCommerce has plans for businesses of all sizes and their platform will grow with you and your business. If you're exploring your options, BigCommerce simply has to be one of your considerations. Their out-of-the-box offering is more powerful than any other offering on the market.

BigCommerce Feature Ratings

9.3
Product catalog & listings
9
Product management
9
Bulk product upload
Not Rated
Branding
Not Rated
Mobile storefront
10
Product variations
8
Website integration
10
Visual customization
10
CMS
Not Rated
9.5
Abandoned cart recovery
9
Checkout user experience
10
10.0
eCommerce security
10
8.0
Promotions & discounts
7
Personalized recommendations
9
SEO
8
10.0
Multi-site management
Not Rated
Order processing
10
Inventory management
Not Rated
Shipping
10
Custom functionality
10

Comments

  • Emily Rediker | TrustRadius Reviewer
    Emily Rediker
    (Vendor Representative) commented 7 years ago
    Thank you so much for your detailed review, Charles. I'm sending your feature feedback along to product and I'm sure you've communicated these to your account manager.

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