Let The Experts Take Care of Your Taxes
August 29, 2021

Let The Experts Take Care of Your Taxes

Rick Gemereth | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • AvaTax

Overall Satisfaction with Avalara

We use Avalara across our entire organization. We sell to distributors, retailers, and through our websites. Avalara keeps us compliant with the accurate application of sales tax rates and the subsequent collection of taxes on taxable sales.

Pros

  • Since e-commerce has become a taxable transaction, based on specific rules defined by each local, county, and state jurisdiction. Avalara ensures we remain compliant with the states collecting sales tax.
  • As jurisdictions change their tax rates, Avalara keeps us current with the correct rate to charge.
  • Avalara has the tax expertise we need and we use them. This allows us to focus on running our business to the best of our ability.

Cons

  • Account manager communication with us can be enhanced.
  • While the support center for Avalara does a good job, they can improve the response time when tickets are submitted.

Do you think Avalara delivers good value for the price?

Yes

Are you happy with Avalara's feature set?

Yes

Did Avalara live up to sales and marketing promises?

Yes

Did implementation of Avalara go as expected?

Yes

Would you buy Avalara again?

Yes

  • Reduced operating costs
  • Reduced tax compliance issues
Ease of use for accounting and sales departments.
Tax code and tax rate accuracy. Keeping us informed of when we approach and reach a state's threshold of when we need to begin collecting taxes for e-commerce transactions.

Avalara Feature Ratings

Type of tax
10.0
Sales and Use Taxes
10
Cross-border Taxes
Not Rated
VAT / GST Taxes
Not Rated
Energy and Fuel Taxes
Not Rated
Tax Reporting & Compliance
8.7
Geolocation for Tax Assessment
8
3rd-Party Software Integrations
9
Tax Data Reporting
9
Compliance Administration Management
10
Tax Exemption Processing
8
Tax Document Management
8
Complex Tax Scenario Management
Not Rated

Comments

  • Bobby Sands | TrustRadius Reviewer
    Bobby Sands
    (Vendor Representative) commented 5 years ago
    Hi Rick, thank you for taking the time to share your experience using Avalara. We work hard to deliver our customers a reliable and easy-to-use solution, and we’re happy to read that our products have made a great impact in your business.

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