Avalara Is Great At Calcuation And Filing Gets A Bit Iffy Outside Of That
Use Cases and Deployment Scope
Our company uses Avalara to calculate the sales tax on all of our quotes and invoices. Avalara retains all of our transaction information and we use Avalara to file all of our state sales tax returns. This helps keep things streamlined and avoids mistakes, as all of our data is in one place. We use Avalara to take the compliance load of the tax setup and calculation and all of the tax filings off of our company's plate. When done manually this was very time and labor consuming.
Pros
- Tax Calculation
- Tax Filing
- Retaining Transactions
Cons
- Avalara's State Registrations option is pretty expensive and should be quicker and cheaper
- Avalara's State Filing Setup is not coordinated with their State Registrations, so you still have to set up manually what they just registered for you.
- Even if Avalara has all of your data, they won't set up a state filing if you miss a deadline of the 20th of the current month they won't file that month, even though they have all of the transactions. (This could happen when a new state is selected for tax calculation but the state registration hasn't been completed yet.) They should allow you to set up the returns by the first of the month it is filed in at the least.
- Avalara's extractor is very base and limited; it can't extract multiple lines into Avalara, it takes an entire invoice and inputs it as one line. We were told after frequent calls that it works that way by design. Those out there who file returns on a regular basis can identify the problem with this scenario and why this won't work for tax filing.
Return on Investment
- It is easy to use Avalara to calculate sales taxes for more precise and accurate tax collection, which saves our company oversight time and money. There is nothing more embarrassing than having a customer call during their sales tax audit and tell you that the auditor is saying they weren't taxed properly; with Avalara this is not a problem we need to worry about.
- Having Avalara file our state tax returns saves countless hours of labor and avoids mistakes; when this was performed manually in house it took weeks every month of preparation and filing for all of the states.
- Having Avalara do the calculations and using them to file state returns saves our company a lot of work duplication and reduces the chance of errors, which saves both manhours and potential penalties and fees.
Usability
Alternatives Considered
TaxJar
Other Software Used
NetSuite ERP, Datto Autotask PSA, APS Payroll








