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Facebook Messenger

Score7.5 out of 10

16 Reviews and Ratings

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What is Facebook Messenger?

Messenger by Facebook (Meta) is a customer communication technology that enables users to find deals, make reservations and provide customer support by chatting with customers, from Messenger.

Categories & Use Cases

Reviews

What users are saying about Facebook Messenger.
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Facebook Messen-yeah

Incentivized
Verified User
Director in Corporate (1-10 employees employees)

Use Cases and Deployment Scope

Facebook Messenger has become a critical tool for my business in making regular contact with clients, identifying their needs, quickly staying in touch for bookings and for sharing feedback and information. The service provides a great system to share files and data as well. Most of the demographic of my clientele are using the service so it becomes a key tool

Pros

  • Video calls
  • File share

Cons

  • more control of video settings
  • more control of audio settings

Return on Investment

  • efficiencies improved
  • quick file sharing

Alternatives Considered

WhatsApp Business

Other Software Used

WhatsApp Business, Xero, Avid Pro Tools