Zoom Workplace

Score8.4 out of 10

5,821 Reviews and Ratings

What is Zoom Workplace?

Zoom Workplace, Zoom’s open collaboration platform with an AI Companion, empowers teams to be more productive, and strengthen customer relationships throughout the customer lifecycle with Zoom’s Business Services for sales, marketing, and customer experience teams, including Zoom Contact Center.

Categories & Use Cases

Media

Screenshot of an example collaboration feature. These are used to:
Transcribe, summarize, and capture action items with AI Companion from your in-person meetings.
Improve visibility and alignment by sharing emails to chats
Elevate a chat to a meeting or phone call to get to resolution faster.
Continue meeting conversations and easily access shared information in Team Chat.

Screenshot of an example of Zoom's productivity features. These features are used to:
Improve productivity across teams, locations, and time zones.
Organize project deliverables and assets in a centralized, collaborative doc.
Collaborate and map out projects visually on a whiteboard.
Jumpstart brainstorming sessions using AI and templates.
Gather valuable team input for well-informed decision-making with surveys and polls.
Stay on top of action items surfaced from across Zoom Workplace.

Screenshot of some additional collaboration features. These are used to:
Optimize office experiences and in-person time.
Make sure remote participants feel connected with what is going on in the room.
Collaborate across remote and in-person teams on a virtual whiteboard.
Easily know and identify who is in the room and who is speaking in a Zoom Room with smart name tags and smart speaker tags.

Screenshot of an example of Zoom's AI companion. This feature is used to streamline communications, improve productivity, increase employee engagement, and optimize flexible work.

Screenshot of additional AI Companion features. The tools is also used to:
Launch internal campaigns.
Deliver visually rich updates with live streams, billboards, and videos.
Ensure critical comms are never missed with read receipts.
Send updates to deskless workers with Workvivo TV and Chat.

1 / 5

Screenshot of an example collaboration feature. These are used to: Transcribe, summarize, and capture action items with AI Companion from your in-person meetings. Improve visibility and alignment by sharing emails to chats Elevate a chat to a meeting or phone call to get to resolution faster. Continue meeting conversations and easily access shared information in Team Chat.

Meeting initiation
Meetings can be easily initiated, whether they are scheduled or on the fly.
Category average: 9.2
Record meetings / events
Meetings and webinars can be recorded for playback.
Category average: 9.2
Mobile app for iOS
App for iPhone and iPad
Category average: 8.7

Answering rules
Ability to enter rules to route calls to main number or other extensions in case of absence
Category average: 8.6
Voicemail Transcription
AI-powered voice-to-text transcription of voicemails
Category average: 8.1
Hosted PBX
Hosted telephony infrastructure obviated the need for local PBX hardware
Category average: 8.6

Denney Fifield

Director of Technology Services in Information Technology at Strong & Hanni (51-200 employees employees)

Use Cases and Deployment Scope

We were running out of licenses for our on premise phone system and rather than invest in technology that was outdated, we decided to go with a cloud based phone system. Zoom Workplace has been put through the paces in our environment since 2020 and we have been able to trust it in crucial areas. The AI summaries have been an added plus for us.

Pros

Audio quality of phone calls is spot on. Calls are clear and crisp.
Video quality of video meetings are clear and there aren't any pixelization artifacts that some systems can have.
Having AI summaries have been life changing for us. We no longer have to concentrate on note taking, like we did in the past. The summaries are accurate and enable us to put our efforts in the meeting or conversation. Plus, we can save them into our practice management system as required.

Cons

We would like to have the AI summaries across all phones, including desktop phones. Right now we only get them when a call is on the computer client or a mobile phone client. It would be hugely beneficial for us if they were on all calls, regardless of device.
AI companion can use some work on pulling data from Microsoft 365. Right now it isn't pulling all the data we would like, but realize it still is in the beginning phases.

Return on Investment

We are still early in our adoption of Zoom Workplace for business, so we don't really have any data to show cost savings.
The ability to take a call summary or meeting summary and add it to our practice management system have been remarkable. It's a quick copy/paste and it's in the system. Prior to this, we would have to scan in notes and save them into the system, if it even got that far. Mostly, attorneys would be searching through legal pads for the notes of a previous meeting or phone call.

Alternatives Considered

Dialpad Connect and RingCentral Contact Center

Other Software Used

Microsoft 365 Business Premium, Filevine, SurePoint Legal Management System (LMS), ChatGPT

Daniel Berry View profile

Copywriter in Marketing at James Avery Artisan Jewelry (201-500 employees employees)

Use Cases and Deployment Scope

We use Zoom Workplace for meetings, to share files, chat, collaborate and work on our projects. As a remote employee, I rely heavily on Zoom Workplace to communicate with my co-workers. This helps address problems associated with remote work, such as file sharing and video conferencing. We also do hybrid zoom/in-person meetings on occasion.

Pros

UX/UI
Usability
Features

Cons

Technical Performance
Additional Features
More Customization

Return on Investment

Improved Efficiency
Better Communication
More Integrated Tools (Cost Savings)

Alternatives Considered

Slack, Microsoft Teams and Google Chat

Other Software Used

Slack, Microsoft Teams, Google Chat

Ryan Osiniak

Operations Specialist in Information Technology at Intrinsic Digital (51-200 employees employees)

Use Cases and Deployment Scope

We use Zoom Workplace for outbound virtual meetings, Webinars, and Zoom Phone. Our teams utilize this as multiple avenues for our team to meet with clients and give them a way for the client to want to have a meeting and not just be stuck with needing to be on a pointless meeting at their computer but could opt in for using their cellphone to call our CS team and company. We hold webinars also for learning events with the CEO and Marketing Leadership.

Pros

Easily connect with clients through zoom phone
integrates into outlook to setup meetings quickly
great analytics

Cons

Maybe a way to have automatic recording started
training sessions for the teams

Return on Investment

Been able to call clients with Zoom Phone and be proactive to reach out to them instead of them reaching out to us.

Other Software Used

Gong, Microsoft Teams, HubSpot CRM

Renee Edwards

Director of Operations in Corporate at Serna Solutions (11-50 employees employees)

Use Cases and Deployment Scope

Zoom Workplace is used for phone calls, meetings, virtual open office hours, team chat, document sharing and measuring call volume. We also use Zoom Workplace for telehealth delivery and for large training events both externally and internally. Zoom has been a cornerstone to our success as an agency, keeping our team connected across the State and nationally.

Pros

Chats, keeping teams connected in both fun and practical ways
Virtual Office Hours, keeping team members connected in a virtual workspace
Training, allows for training to be delivered in real time or asynchronus

Cons

It would be nice if we had some kind of warning before video glitched or froze.
More video settings for lights and filters
Volume control per user

Return on Investment

We were using another virtual phone app before that was totally unreliable, changing to Zoom improved our process flows drastically.
We are able to engage in real time with our clients and staff with great ease.
The SMS feature has also improved our client care.

Alternatives Considered

Microsoft Teams

Other Software Used

Paylocity, Google Workspace Essentials

Lisa Krol

DevOps Engineer at Phase Change Software (11-50 employees employees)

Use Cases and Deployment Scope

We use Zoom Workplace for our weekly all-team meetings. We like that it auto-records our meetings (an option we enabled). We then use those recordings after some editing to share with our board members and others not invited/missed the meeting. The reactions are fun and the avatars are fun. We can see people's personalities shining through whether they are on video or have a profile picture.

Pros

Records
Can transcribe
Identifies people as they join the meeting

Cons

Some of the more exciting features are paid features in addition to the cost

Return on Investment

Improved collaboration
Easy screensharing
Large format for lots of attendees

GoTo Meeting

Webex Meetings

Microsoft Teams

Zoom Workplace

What is Zoom Workplace?

Categories & Use Cases

Media

Key Features

Top Performing Features

Meeting initiation

Record meetings / events

Mobile app for iOS

Areas for Improvement

Answering rules

Voicemail Transcription

Hosted PBX

Reviews

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Other Software Used

Use Cases and Deployment Scope

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Other Software Used

Use Cases and Deployment Scope

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Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

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