Zoom Workplace Reviews & Insights

Score8.4 out of 10

5,821 Reviews and Ratings

Overview

Synthesised from 148 reviews

This product assessment analyzes 148 recent user reviews focusing on the Zoom AI Companion and its impact on daily workflows. The Zoom AI Companion aims to boost user efficiency, primarily by streamlining tasks like meeting note creation, email composition, and chat interactions. User feedback indicates that the AI Companion is generally well-received, with a notable 11% of users praising its meeting summary capabilities for quickly distilling key discussion points. An additional 9% value the tool's note-taking features, which allow them to focus more on conversations and less on manual transcription. However, the reviews also highlight areas for improvement. A small fraction of users (2%) have expressed concerns regarding the accuracy of the AI's output. Furthermore, 1% of reviewers raised privacy issues related to the potential for inappropriate sharing of confidential information. Overall, the Zoom AI Companion appears to deliver on its promise of increased productivity for the majority of users, particularly through its meeting summarization and note-taking functionalities. While concerns about accuracy and privacy exist, they represent a minority viewpoint within the current feedback landscape.

Pros

Efficient meeting summaries allow users to quickly grasp key discussion points (11% of reviewers).
Note-taking features enable users to focus on conversations instead of manual transcription (9% of reviewers).

Cons

Accuracy of AI-generated content is a concern for some users (2% of reviewers).
Privacy concerns exist regarding the potential for inappropriate sharing of confidential information (1% of reviewers).

Zoom AI Companion was designed to make users more efficient. How, if at all, has Zoom AI Companion changed your day-to-day work? For example, time saved in creating/sending meeting notes, writing emails and chats faster, etc. If you do not use Zoom AI Companion, please skip this question.

From 148 reviews

Summary

This report analyzes 148 recent reviews to understand how Zoom AI Companion has changed users' day-to-day work, focusing on efficiency gains in areas like meeting notes, email composition, and chat. A significant portion of users, 11%, find the AI's meeting summary capabilities to be a valuable asset, allowing them to quickly grasp key discussion points. Another 9% of reviewers appreciate the tool's note-taking features, which enable them to focus on the conversation rather than being consumed by manual note-taking. While the tool is generally well-received, a small fraction of users, 2%, express concerns about the accuracy of the AI and 1% raise privacy issues related to confidential information being shared inappropriately. Despite these concerns, the dominant sentiment is that Zoom AI Companion enhances productivity by streamlining meeting workflows.

Reviews

1020 Reviews

Zoom workplace review

Rating: 9 out of 10

May 7, 2025

Use Cases and Deployment Scope

I mostly use Zoom Workplace for virtual meetings, webinars, and team collaboration across departments. It helps me solve problems related to remote communication, scheduling, and hybrid work coordination. Our use includes daily meetings, client calls, training sessions, and document sharing. It also solves the problem of location barrier when it comes to working with my team members.

Pros

Reliable Video and Audio Quality
Breakout Rooms – which is great for training and workshops,
Calendar Integration & Scheduling
Screen sharing and presentation

Cons

Meeting Management for Large Events
Whiteboard & Collaboration Tools
File Sharing Limitations

Likelihood to Recommend

I would say, Zoom Workplace is great for virtual meetings, webinars, and remote team communication, with strong video quality and scheduling tools. It struggles with advanced collaboration needs like detailed whiteboarding or large event management, and it's less effective for asynchronous communication or project tracking but in all, it's a nice tool.

Daniel Ebi

Web developer in Information Technology at Applinet Technologies (11-50 employees)

Vetted Review

2 years of experience

View profile

Zoom Workplace Review - Overall Great Product with Easy Room for Improvement

Rating: 8 out of 10

Incentivized

April 18, 2025

Use Cases and Deployment Scope

Zoom Workplace is used to hold remote meetings for our entire company. We have weekly sales meetings every Monday morning just for the sales team, and then company wide meetings (25+ participants) about once a month.

The main business problem the product addresses is the ability to work together and more efficiently on projects across company departments and geography in the simplest manor. It's an excellent product.

Pros

Allows sharing of screen
Intuitive design
Ability to summarize meetings at the end

Cons

Zoom needs to separate itself from all of the competition out there
Perhaps use AI to suggest readings for team members after each meeting to further enhance engagement and knowledge

Likelihood to Recommend

It is well suited for company wide and department specific meetings. It is less appropriate for assisting you in creating presentations, which would be a great feature and comparable advantage to MS Teams and Skype

Verified User

Manager in Sales (11-50 employees)

Vetted Review

5 years of experience

Best communication by Zoom

Rating: 5 out of 10

April 14, 2025

Use Cases and Deployment Scope

It helps us connect virtually with people working from different locations across the world.

Pros

Online meetings
Sharing work
Collaborating online using whiteboard

Cons

Difficult to work with slow internet
Should increase free usage time to 60 mins
Increase the possibility of integration with other microsoft tools

Likelihood to Recommend

Its well suited for meetings due to its easy interface but less suitable for collaboration activities or workshops.

Verified User

Manager in Marketing (10,001+ employees)

Vetted Review

5 years of experience

Zoom Review

Rating: 9 out of 10

February 3, 2025

Use Cases and Deployment Scope

We use Zoom internally and externally for calls. Average attendance size of meetings is under 15 people. This product serves the purpose of keeping our remote first company connected to discuss topics across teams. We also use it for customer meetings and webinars. We often share our screen and display a slide deck as well.

Pros

Reactions allow things to be fun and engaging
The chat box functions well
Sharing screen capabilities

Cons

It could be a little more user friendly
Sometimes it the most intuitive in setting up meetings
The camera for google meets is nicer

Likelihood to Recommend

Zoom is very well suited for scenarios in which you need to connect digitally with camera function for a meeting. We use it to connect for professional feedback, webinars, and team catchups. It is very useful in a professional setting but also is great for hosting fun events digitally as well.

Mari Glaza

Customer Success Manager at TrustRadius (51-200 employees)

Vetted Review

5 years of experience

Zoom Workplace insight review

Rating: 10 out of 10

Incentivized

January 28, 2025

Use Cases and Deployment Scope

I use Zoom Workplace meeting in the work place to communicate with my work team, and it's a very good application to use because it's makes it's easy to share your screen when there is something that needs to be discussed in meetings. Zoom Workplace also helps a lot when you need to do training with the team and you are not in the same site.

Pros

Share screen
Chat
Be able to seen the people you interacting with.
Add reaction when in a meeting

Cons

Zoom Workplace can add a feature where you can send a message directly to one person when in a meeting.

Likelihood to Recommend

It's is well suited in training because you find that sometimes when you need to train for specific work task and a person that can train you is on another side of the work Zoom Workplace makes it's very easy for that person to train you and to also share training material on the screen, Its also suitable for the business when one needs to maybe share business statistics on screen or any business updates.

Ntombifuthi Zimba

Quality Assurance Agent in Sales at Motorway (201-500 employees)

Vetted Review

2 years of experience

Zoom Centralized Communication Hub.

Rating: 10 out of 10

January 22, 2025

Use Cases and Deployment Scope

Zoom Workplace is used for all aspects of customer communication and inter-company communications, such as meetings and phone and remote device interactions. Our Organization records and disseminates conferences and phone calls for quality and training. It is used exclusively for almost everything we do here at the company.

Pros

Video
Meetings
Scheduling

Cons

Audio switching.
Background options.
Recording countdown.

Likelihood to Recommend

Essential tool for all aspects of communications, internal and external. I use it every day to help customers and communicate with my team. Video meetings are essential to help with technical issues and navigation of computer interfaces. I also appreciate the AI bot writing a summary of the meeting to review each interaction.

Verified User

Engineer in Customer Service (201-500 employees)

Vetted Review

8 years of experience

Zoom Meetings

Rating: 8 out of 10

Incentivized

January 9, 2025

Use Cases and Deployment Scope

We use Zoom for day to day meetings, adhoc meeting, conference room calls using connector, and Zoom Events for our larger town halls.

Pros

connectivity
Clear calls
large events
Simple recording edits

Cons

not many people know about room connector for vc equitment
pricing model - charge for every single feature
updates

Likelihood to Recommend

Zoom Workspace has been a great platform that helped us get though the pandemic. it is extremely easy for our user to use and rely on to make calls with external partners.

Verified User

Manager in Information Technology (501-1000 employees)

Vetted Review

4 years of experience

So far so good!

Rating: 10 out of 10

Incentivized

January 4, 2025

Use Cases and Deployment Scope

I use Zoom Workplace for quick meetings with my team to discuss projects, progress and problems that need to be addressed. I also use it to conduct webinars that help our clients better utilize the tools and services we provide. It gives us a stable platform that is easy to use and aesthetically pleasing at the same price or barely more than what others are asking for a worse product.

Pros

I love how easy it is to add individuals to calls.
Zoom Workplace is very user friendly and offers a lot of customization in settings.
Zoom's customer service has been pretty good at responding and helping with whatever questions I may have.

Cons

Figuring out the licensing was a bit annoying. I had hoped for the price we would be able to have more "Admins for our account".
I dislike that you have to pay for a business account in order to get a webinar account. The business account should be wrapped up and bundled with the webinar account.
It would be nice if you could set your settings to always share computer audio when sharing screen so that there are fewer opportunities to mess up during a presentation.

Likelihood to Recommend

I think that Zoom Workplace is great for pretty much any scenario. As I said before, I use it for short meetings, long meetings and webinars. If you need a super high-resolution video, it is not necessarily the best, but it still looks good during meetings. Backgrounds can always be improved if you need a clear crisp background image but that is a universal problem not just Zoom Workplace.

Spencer Peterson

Public Relations Specialist in Social Media at TCN (51-200 employees)

Vetted Review

1 year of experience

View profile

Zoom Workplace Awesomeness

Rating: 10 out of 10

Incentivized

January 2, 2025

Use Cases and Deployment Scope

Our Organization utilizes all tools available in Zoom Business level. Chat, Phone, Meetings are the core pieces. About 6 years ago, we were looking to transition from an old landline phone system as well as a meeting tool. With Zoom Workplace we captured both needs effortlessly. We have a unique business model and didn't want a heavy front end IVR - minimal options for the callers to make. Zoom Workplace was able to accommodate our unique needs without workarounds. As the implementer I was able to make up use cases and send in to Zoom and was delighted to see some ideas incorporated. The meeting tool was 'best in class' when we started with Zoom Workplace and still is! Love the new AI tools and Scheduler - the Scheduler has been a life saver for me to show availability for multiple individuals in our company without much effort. I also love the delegate feature - which I use heavily when on-boarding new employees. Don't get me started on clips! Way to go to make use of the recording feature in the meeting but more versatile for showing short 'how to' videos!

Pros

Meetings
Phone
Versatility
East of configuration - I'm an admin
Knowledge base
ROI

Cons

Love notes - allow insertion of table or grid
Allow admin to turn off DND
Allow a way to group individual people chats - not channels just individual peeps into groups for ease of finding - like how you can group shared calendars into sections in Outlook

Likelihood to Recommend

* Onboarding new employees - adaptation is quick and easy for new employees - for phone and meeting use.
* Administration is quick and easy as well as finding answers to the 'what ifs'
* Delegation for scheduling and creating scheduler links - what an awesome process - delegation allows for ease of on-boarding new employees - pre-emptively setting up their meetings and orientations in advance of start date
*AI summary - our development teams uses them for ALL meetings creating a great history and follow up process for the entire team

Cheryl Hillen, CSMC

Director Business Admin in Finance and Accounting at CODY Computer Services (51-200 employees)

Vetted Review

8 years of experience

View profile

Zoom Workplace is my preferred option for Business and Personal use.

Rating: 9 out of 10

Incentivized

January 2, 2025

Use Cases and Deployment Scope

We use Zoom Workplace daily for one-on-one calls, small group talks, large group discussions, and even company-wide meetings. Sometimes an email is sufficient, but there are many times that it is more efficient to hop on a Zoom call to ensure that everyone is on the same page. We can talk and share our screens, which makes it easy to communicate and collaborate.

Pros

Meeting invites are simple & easy
Call clarity is great
Screen sharing makes collaboration easy and effective

Cons

More direct integration with Microsoft Outlook would be great, (but Microsoft keeps pushing Teams)

Likelihood to Recommend

I use Zoom Workplace both professionally and in my personal life. It works well for small groups or large ones. I use it for meetings that are planned out in advance, as well as for times when I need to talk with a colleague without any prior notice. I usually use Zoom Workplace on my computer, but occasionally use it on my phone as well, and it seems to work just as well.

Verified User

Director in Product Management (51-200 employees)

Vetted Review

7 years of experience

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Zoom Workplace Awesomeness

Rating: 10 out of 10

Incentivized

January 2, 2025

Use Cases and Deployment Scope

Pros

Meetings
Phone
Versatility
East of configuration - I'm an admin
Knowledge base
ROI

Cons

Love notes - allow insertion of table or grid
Allow admin to turn off DND
Allow a way to group individual people chats - not channels just individual peeps into groups for ease of finding - like how you can group shared calendars into sections in Outlook

Likelihood to Recommend

Cheryl Hillen, CSMC

Director Business Admin in Finance and Accounting at CODY Computer Services (51-200 employees)

Vetted Review

8 years of experience

View profile