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Zoom Workplace

Score8.4 out of 10

5,823 Reviews and Ratings

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What is Zoom Workplace?

Zoom Workplace, Zoom’s open collaboration platform with an AI Companion, empowers teams to be more productive, and strengthen customer relationships throughout the customer lifecycle with Zoom’s Business Services for sales, marketing, and customer experience teams, including Zoom Contact Center.

Categories & Use Cases

Media

an example collaboration feature. These are used to: Transcribe, summarize, and capture action items with AI Companion from your in-person meetings. Improve visibility and alignment by sharing emails to chats Elevate a chat to a meeting or phone call to get to resolution faster. Continue meeting conversations and easily access shared information in Team Chat.
an example of Zoom's productivity features. These features are used to: Improve productivity across teams, locations, and time zones. Organize project deliverables and assets in a centralized, collaborative doc. Collaborate and map out projects visually on a whiteboard. Jumpstart brainstorming sessions using AI and templates. Gather valuable team input for well-informed decision-making with surveys and polls. Stay on top of action items surfaced from across Zoom Workplace.
some additional collaboration features. These are used to: Optimize office experiences and in-person time. Make sure remote participants feel connected with what is going on in the room. Collaborate across remote and in-person teams on a virtual whiteboard. Easily know and identify who is in the room and who is speaking in a Zoom Room with smart name tags and smart speaker tags.
an example of Zoom's AI companion. This feature is used to streamline communications, improve productivity, increase employee engagement, and optimize flexible work.
additional AI Companion features. The tools is also used to: Launch internal campaigns. Deliver visually rich updates with live streams, billboards, and videos. Ensure critical comms are never missed with read receipts. Send updates to deskless workers with Workvivo TV and Chat.

1 / 5

Key Features

Learn about the best (and worst!) features Zoom Workplace has to offer, as determined by TrustRadius' reviewers.
Based on 5,823 ratings of Zoom Workplace's features
View all features

Top Performing Features

  • Meeting initiation

    Meetings can be easily initiated, whether they are scheduled or on the fly.

    Category average: 9.2

  • Record meetings / events

    Meetings and webinars can be recorded for playback.

    Category average: 9.2

  • Mobile app for iOS

    App for iPhone and iPad

    Category average: 8.7

Areas for Improvement

  • Answering rules

    Ability to enter rules to route calls to main number or other extensions in case of absence

    Category average: 8.6

  • Voicemail Transcription

    AI-powered voice-to-text transcription of voicemails

    Category average: 8.1

  • Hosted PBX

    Hosted telephony infrastructure obviated the need for local PBX hardware

    Category average: 8.6

Reviews

What users are saying about Zoom Workplace.
View all reviews

Zoom Workplace Communicates

Incentivized
Denney Fifield
Director of Technology Services in Information Technology at Strong & Hanni (51-200 employees employees)

Use Cases and Deployment Scope

We were running out of licenses for our on premise phone system and rather than invest in technology that was outdated, we decided to go with a cloud based phone system. Zoom Workplace has been put through the paces in our environment since 2020 and we have been able to trust it in crucial areas. The AI summaries have been an added plus for us.

Pros

  • Audio quality of phone calls is spot on. Calls are clear and crisp.
  • Video quality of video meetings are clear and there aren't any pixelization artifacts that some systems can have.
  • Having AI summaries have been life changing for us. We no longer have to concentrate on note taking, like we did in the past. The summaries are accurate and enable us to put our efforts in the meeting or conversation. Plus, we can save them into our practice management system as required.

Cons

  • We would like to have the AI summaries across all phones, including desktop phones. Right now we only get them when a call is on the computer client or a mobile phone client. It would be hugely beneficial for us if they were on all calls, regardless of device.
  • AI companion can use some work on pulling data from Microsoft 365. Right now it isn't pulling all the data we would like, but realize it still is in the beginning phases.

Return on Investment

  • We are still early in our adoption of Zoom Workplace for business, so we don't really have any data to show cost savings.
  • The ability to take a call summary or meeting summary and add it to our practice management system have been remarkable. It's a quick copy/paste and it's in the system. Prior to this, we would have to scan in notes and save them into the system, if it even got that far. Mostly, attorneys would be searching through legal pads for the notes of a previous meeting or phone call.

Alternatives Considered

Dialpad Connect and RingCentral Contact Center

Other Software Used

Microsoft 365 Business Premium, Filevine, SurePoint Legal Management System (LMS), ChatGPT

Zoom a master class in Meetings

Incentivized
Ryan Osiniak
Operations Specialist in Information Technology at Intrinsic Digital (51-200 employees employees)

Use Cases and Deployment Scope

We use Zoom Workplace for outbound virtual meetings, Webinars, and Zoom Phone. Our teams utilize this as multiple avenues for our team to meet with clients and give them a way for the client to want to have a meeting and not just be stuck with needing to be on a pointless meeting at their computer but could opt in for using their cellphone to call our CS team and company. We hold webinars also for learning events with the CEO and Marketing Leadership.

Pros

  • Easily connect with clients through zoom phone
  • integrates into outlook to setup meetings quickly
  • great analytics

Cons

  • Maybe a way to have automatic recording started
  • training sessions for the teams

Return on Investment

  • Been able to call clients with Zoom Phone and be proactive to reach out to them instead of them reaching out to us.

Other Software Used

Gong, Microsoft Teams, HubSpot CRM

Efficient Organization Tool

Incentivized
Renee Edwards
Director of Operations in Corporate at Serna Solutions (11-50 employees employees)

Use Cases and Deployment Scope

Zoom Workplace is used for phone calls, meetings, virtual open office hours, team chat, document sharing and measuring call volume. We also use Zoom Workplace for telehealth delivery and for large training events both externally and internally. Zoom has been a cornerstone to our success as an agency, keeping our team connected across the State and nationally.

Pros

  • Chats, keeping teams connected in both fun and practical ways
  • Virtual Office Hours, keeping team members connected in a virtual workspace
  • Training, allows for training to be delivered in real time or asynchronus

Cons

  • It would be nice if we had some kind of warning before video glitched or froze.
  • More video settings for lights and filters
  • Volume control per user

Return on Investment

  • We were using another virtual phone app before that was totally unreliable, changing to Zoom improved our process flows drastically.
  • We are able to engage in real time with our clients and staff with great ease.
  • The SMS feature has also improved our client care.

Alternatives Considered

Microsoft Teams

Other Software Used

Paylocity, Google Workspace Essentials

Incredible Product

Incentivized
Carlos MauryView profile
Director in Information Technology at Iota Phi Theta (11-50 employees employees)

Use Cases and Deployment Scope

[...] uses Zoom Workplace as its communications hub, and phone provider. As we wanted to consolidate communications and offer a solution for meetings, Zoom Workplace solved all of that and more. We are more connected with our officers across the US, being a meeting or phone code away from actively collaborating .

Pros

  • Enhanced communication
  • Better IP Phone
  • Webinars

Cons

  • More recording space

Return on Investment

  • Cost savings

Great software

Incentivized
Neftali Jimenez
IT Specialist Administrator in Information Technology at Access Management (201-500 employees employees)

Use Cases and Deployment Scope

We use it as VOIP and our meeting provider. We're an HOA company so we use the meetings feature alot with different communities and even within the company.

Pros

  • VOIP
  • Meetings
  • Paycor Synchronization
  • Outlook synchronization

Cons

  • Contact center this and Zoom phone should communicate better.
  • Customer service can close tickets when we tell them something is solved

Return on Investment

  • It's allowed us to communicate better and not have to worry about having physical phones
  • Its highly customizable so we can scale depending on our business size
  • Document sharing is extremely simple
  • Marketplace has an app for anything needed

Alternatives Considered

Microsoft Teams

Other Software Used

Microsoft Teams, Microsoft 365, Adobe Acrobat, Chrome Remote Desktop

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