Zoom Workplace

Name: Zoom Workplace
Rating: 8.4 (5821 reviews)

Score8.4 out of 10

5,821 Reviews and Ratings

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What is Zoom Workplace?

Zoom Workplace, Zoom’s open collaboration platform with an AI Companion, empowers teams to be more productive, and strengthen customer relationships throughout the customer lifecycle with Zoom’s Business Services for sales, marketing, and customer experience teams, including Zoom Contact Center.

Categories & Use Cases

Media

an example collaboration feature. These are used to:
Transcribe, summarize, and capture action items with AI Companion from your in-person meetings.
Improve visibility and alignment by sharing emails to chats
Elevate a chat to a meeting or phone call to get to resolution faster.
Continue meeting conversations and easily access shared information in Team Chat.

an example of Zoom's productivity features. These features are used to:
Improve productivity across teams, locations, and time zones.
Organize project deliverables and assets in a centralized, collaborative doc.
Collaborate and map out projects visually on a whiteboard.
Jumpstart brainstorming sessions using AI and templates.
Gather valuable team input for well-informed decision-making with surveys and polls.
Stay on top of action items surfaced from across Zoom Workplace.

some additional collaboration features. These are used to:
Optimize office experiences and in-person time.
Make sure remote participants feel connected with what is going on in the room.
Collaborate across remote and in-person teams on a virtual whiteboard.
Easily know and identify who is in the room and who is speaking in a Zoom Room with smart name tags and smart speaker tags.

an example of Zoom's AI companion. This feature is used to streamline communications, improve productivity, increase employee engagement, and optimize flexible work.

additional AI Companion features. The tools is also used to:
Launch internal campaigns.
Deliver visually rich updates with live streams, billboards, and videos.
Ensure critical comms are never missed with read receipts.
Send updates to deskless workers with Workvivo TV and Chat.

1 / 5

Meeting initiation
Meetings can be easily initiated, whether they are scheduled or on the fly.
Category average: 9.2
Record meetings / events
Meetings and webinars can be recorded for playback.
Category average: 9.2
Mobile app for iOS
App for iPhone and iPad
Category average: 8.7

Answering rules
Ability to enter rules to route calls to main number or other extensions in case of absence
Category average: 8.6
Voicemail Transcription
AI-powered voice-to-text transcription of voicemails
Category average: 8.1
Hosted PBX
Hosted telephony infrastructure obviated the need for local PBX hardware
Category average: 8.6