Zoom Revenue Accelerator

Score8.9 out of 10

54 Reviews and Ratings

What is Zoom Revenue Accelerator?

Zoom Revenue Accelerator , the evolution of Zoom IQ, is a conversation intelligence tool, available for users of Zoom Meetings.

Categories & Use Cases

Media

Screenshot of post-meeting analysis that includes transcription highlights as well as sentiment and engagement scores. This can display sales deals by stage, size, teams, opportunity name, with analytics for the number of interactions, competition, and customer sentiments to identify sales improvements.

Screenshot of the meetings and call review, that includes insights such as talk-listen ratio, talking speed, sentiment analysis, and more. This provides a search source of truth for customer conversations that simplifies preparing for sales calls, onboarding accounts, and collaborating across the revenue team.

Screenshot of a curated playlists of recording snippets to get new sellers up to speed faster and provide more impactful training. This also gives marketing teams access to sales calls to understand which messages are working and which are not, and displays which competitors are mentioned the most, why sales is winning or losing against them, and what sentiments are commonly associated with them.

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Screenshot of post-meeting analysis that includes transcription highlights as well as sentiment and engagement scores. This can display sales deals by stage, size, teams, opportunity name, with analytics for the number of interactions, competition, and customer sentiments to identify sales improvements.

Speech-to-Text Transcription
Automatically transcribes audio recordings of conversations into text for easy review and analysis.
Category average: 9
Call Summarization
Provides a summary or overview of the conversation, highlighting key points and takeaways for quick reference.
Category average: 8.9
Keyword Search & Retrieval
Allows users to search for specific keywords or phrases within the conversation transcripts for efficient information retrieval.
Category average: 8.8

Call Tagging
Enables users to tag conversations with labels or categories for organization and easy retrieval based on specific criteria.
Category average: 8.9
Sentiment Analysis
Analyzes the tone and sentiment of the conversation to determine the overall mood and sentiment of the participants.
Category average: 7.1
Integration with CRM Systems
Integrates with Customer Relationship Management (CRM) systems to automatically log conversation details, update customer records, and track follow-up actions.
Category average: 8.1

Most Frequent Users

Top 2 industries using Zoom Revenue Accelerator.

Based on HG Insights installation data

View all Reviews

#1 most frequent

Information

66.7%

2 installations of 3

#2 most frequent

Other Services (except Public Administration)

33.3%

1 installation of 3

Amin Shawki View profile

Senior Vice President of Client Services in Customer Service at InfoTrust (51-200 employees)

Use Cases and Deployment Scope

There are two main use cases with Zoom Revenue Accelerator conversational AI and sentiment analysis- determine opportunity to provide more value to our customers via their engagement on calls, or identify areas of improvement and risks to our relationship. Both are not always easily detectable by our teams or may have lots of tasks to manage that ensuring proper escalation and communication internally is a challenge. Using Zoom Revenue Accelerator we can use the AI search to identify these opportunities automatically

Pros

AI search for insights about a call, not just the summary
Sentiment analysis
Indicating next steps and using the key indicators to flag actions

Cons

Cross call analysis with AI search
Besides manual set up of indicators, automatic indicators for growth or risk

Return on Investment

Still exploring, no specific tangible outcomes yet that differs from other AI recorders but that's also as we have not fully utilized the capability yet

Usability

Alternatives Considered

Gong

Dan Johnson View profile

Head of Product in Product Management at Caleb & Brown (51-200 employees)

Use Cases and Deployment Scope

Zoom Revenue Accelerator helps us deliver a 5 star service to our clients around the world. As a crypto brokerage, we operate 24 hours a day.

A cornerstone of our service is that at any time of day a client can pick up the phone, and call a Broker or Client Support team member to receive help.

Before ZRA we had very limited oversight about the themes and topics of conversations from the thousands of hours on the phone with clients. But now that data is available to us almost instantly, and at scale.

ZRA's transcription, summary, and action creation tools save our team members hundreds of hours a month, by allowing our team members to focus on the client, knowing ZRA will capture the notes and highlights from the conversation.

Pros

Call transcription, note taking, and action creation
Customer sentiment analysis
Call coaching for new team members, words per minute, etc
It's interoperable with phone calls, and Zoom video calls

Cons

Audio recognition with accents can sometimes garble words said
Actions generated aren't always "client ready" as casual conversation topics like "I'm going to the beach this week" can become a item for action in Zoom's summary
Permissions with the admin side of ZRA need improvement, managing ZRA alongside other Zoom products can be difficult if not all teams have a licence (it is getting better though)

Return on Investment

ZRA call summary saves, on average and hour every day from our client facing Brokerage team
ZRA has taken us from ~50% coverage on tagging calls to 100%
We save at least an hour a day too from the improved call quality

Usability

Alternatives Considered

Aircall, Dialpad Ai Voice and Salesforce Service Cloud

Other Software Used

Slack, Asana, Intercom, Evernote, Evernote Skitch, NetSuite ERP, Transmit Security CIAM Platform

Miranda Quinn

Sr. Business Analyst in Sales at The RealReal (1001-5000 employees)

Use Cases and Deployment Scope

Sales Leaders appreciate the customer summary, ability to quickly identify conversations by rep, customer or topic, playlists for team calls, analytics on team performance, scorecards. Sales reps appreciate the customer summary & the ability to easily recap previous conversations & actionable next steps when preparing to meet with or speak to the customer.

Pros

Summarize customer interactions
Easily locate conversations where key terms are mentioned
Insight into competitors
Personal statistics tracking such as overall sentiment, patience, engagement

Cons

More robust salesforce integration, including capturing each data point in specific fields, this would expand our reporting capabilities within salesforce & support more robust dashboards
Provide an overall customer summary, rather than a summary of the most recent conversation (Salesforce)
SMS analysis
Automated scorecards
Streamlined setup for permissions & access to conversations, etc.

Return on Investment

Increased productivity - reduced time spent searching for conversations
Improved Sales strategy planning based on key terms/topics such as competitors or promotions
Improved team management, sharing conversations, creating playlists, coaching individuals

Usability

Alternatives Considered

Salesforce Einstein Bots

Other Software Used

Salesforce Sales Cloud, Jira Software, Zoom Phone

Phil Urso

Chief Sales Officer in Sales at Vensure Employer Solutions (5001-10,000 employees)

Use Cases and Deployment Scope

We use Zoom Revenue Accelerator to monitor talk tracks; complete meetings; internal deal reviews, etc in an effort to accomplish the following:
* Inspect for engagement level between my rep and prospect, specifically have we ran out play and have control.
* Have we discussed, vetted and set proper expectations, including specifically driving a certain product. We can search key words, phraseology, and product knowledge.
* We drive internally by leveraging a weekly “Film Room” call to play back four learning moments every week. This provides both learning and teaching/coaching opportunities. Specifically, do all leaders and reps gleen the same things when reviewing a call?

Pros

Track engagement
Monitor selling style, game day exdcution
Memorialize data for quarterly QBR so we can forever replicate the learning process and adjust each new training class with the common habits we see

Cons

Rating dashboards
Allow for cross collaboration between other sales organizations in other industries
Feedback on what we should be presenting based on sales calls. Specifically coming up with “suggested product suite”

Return on Investment

Allows me to be Building repeatable scalable processes! Being authentic and creating more humility amongst the locker room.
Provides stark contrast to those reps in the middle of the pack vs high activity top performers. I don’t always “see” the winning behaviors of the top reps, the win through effort, but many have a lot to learn about themselves and have even more opportunity to win more!
Provides self awareness and coaching opportunities for the individual producers on their own

Usability

Other Software Used

Salesforce CMS

Verified User

Representative (51-200 employees)

Use Cases and Deployment Scope

Our Sales team and account managers use Zoom Workplace to interface with potential and current customers. Even though our company uses Google Meet internally for meetings, we choose Zoom Workplace for external video conferencing since it is more universal and user friendly, with some beneficial features that our team likes to use.

Pros

Note taking
Versatile
User friendly

Cons

More AI features
Faster app loading times
More integrations with Google Workspace (calendar, etc.)

Return on Investment

Led to better interactions with potential clients
More sales
Ease of use

Outreach

Gong

Chorus by ZoomInfo

Zoom Revenue Accelerator

What is Zoom Revenue Accelerator?

Categories & Use Cases

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