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Senior Private Accountant in Customer Service at Quick fill (201-500 employees employees)
What is Zoho Analytics?
Zoho Analytics (formerly Zoho Reports) is a self-service BI and analytics platform that allows users to analyze their business data and create reports and dashboards. It is designed to help users create and share reports quickly, without IT assistance.
Categories & Use Cases
Media
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Screenshot of Zia Insights, which provides contextual intelligence with detailed diagnostics.
Top Performing Features
Pixel Perfect reports
Pixel Perfect reports are highly-formatted reports with graphics and ability to preview the report before printing.
Category average: 8.2
Role-Based Security Model
Role-based access means that access to data is determined by job or position in the corporation.
Category average: 8.4
Report sharing and collaboration
Report sharing and collaboration is the ability to easily share reports with others.
Category average: 8.6
Areas for Improvement
Responsive Design for Web Access
Web design aimed at producing easy-to-read sites across a range of different devices.
Category average: 7.9
Dashboard / Report / Visualization Interactivity on Mobile
In-app dashboard reports and data visualization.
Category average: 7.9
Mobile Application
A dedicated app for iOS and/or Android.
Category average: 7.4
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Great start for informed Business Decisions
Use Cases and Deployment Scope
Zoho Analytics is our one stop shop for all data Zoho Analytics and all data Dexian India. We leverage the seamless integration between Zoho products and Zoho Analytics to identify various business KPIs and develop insightful reports. We have around 20+ Zoho products and several non Zoho applications that blend data. With new methods of data prep and ML based analytics optimization. My organisation is able to get close to realtime data and insights for daily leadership decision making process while the management is able to monitor the continuous and sometimes exponential growth
Pros
- Data prep
- Integrations and connections
- Data cataloging
Cons
- Data source management of source product with multiple orgs
- Publishing data
- Access management
- Query content search
Return on Investment
- Multi level data
- Centralize data from multiple sources
- Engage various operations users to load data on regular basis.
Usability
Alternatives Considered
Zoho Recruit, Zoho People, Zoho CRM, Zoho Projects, Zoho Sprints and Zoho Books
Other Software Used
Zoho People, Zoho Recruit, Zoho Books
Zoho Analytics is a great product - Room to improve, but great bones.
Use Cases and Deployment Scope
We use analytics for almost every department, but I specifically use it for the customer service department. We use the analytics to determine data points around how healthy our customers are and then use that analysis to decide which ones we need to focus on more. We use the product for all customers nationwide and have visibility for the entire company and team.
Pros
- Analytics has a lot of customizable dashboard options.
- Analytics can pull in many different kinds of data and allow you to work with it in your preferred way.
- Analytics is integrated well with other Zoho systems.
Cons
- Analytics doesn’t ever seem to pull completely accurate data from other Zoho systems.
- Analytics can be slightly restrictive regarding access to the general user, preventing some of the fantastic analytics features.
Return on Investment
- Analytics has been the foundation of my role. I manage 2000 accounts myself, so I need analytics to help me know whom to serve first.
- Analytics provides a lot of visualization options that I need to serve my customers.
- Analytics has excellent options for accountability with our training team to know where each account is in their customer journey.
Usability
Alternatives Considered
Microsoft Excel
Other Software Used
Zoho Desk, Zoho One, Kajabi
Powerful Data Analytics Tool
Use Cases and Deployment Scope
We have used Zoho Analytics to do data migration to and from other systems. Zoho Analytics data source capabilities allows us to combine data and filter data from multiple data sources, including other Zoho Apps and external sources such as SQL Server. The API provided by Zoho also allows us to integrate reports for complex reports we provide to our clients.
Pros
- Data organsiation
- Dashboards and reports
- API capabilities
Cons
- Visual customisation improvements
Return on Investment
- Allows us to combine and compare data from all of our data sources
Usability
Other Software Used
Zoho CRM, Zoho Desk, Zoho People, Zoho Vault
Zoho Analytics Easiest Tool for Data Analysis
Use Cases and Deployment Scope
We have been using Zoho Analytics to track the Sales Pipeline, Customer Services, Employees performance, etc... Some of the business problems that we have been observing in Zoho Analytics is that the Data syncing is not Real Time. It takes quite some time for the data to get fetched from the source to the Zoho Analytics. That shows data mismatch between the Two Applications. There must be a real time data integration possible.
Pros
- Excellent Analytical views of Reports to track the Sales Performance.
- Generative AI support is the best feature available
- Integration with around 500 applications is a major Postive information about Zoho Analytics
Cons
- Zoho Analytics and Zoho FSM integration
- Graphical views such as Gantt chart
- Integration with 3rd party applications such as SAP and Tally
Return on Investment
- Real time data syncing
- Advance AI features
- More charts options
Usability
Alternatives Considered
Microsoft Power BI, Jupyter Notebook and Cloud Whatsapp
Other Software Used
Microsoft Power BI, Python IDLE, Jupyter Notebook
