TrustRadius: an HG Insights company

YouTrack

Score7.7 out of 10

16 Reviews and Ratings

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What is YouTrack?

YouTrack is a project management tool for agile teams. YouTrack allows one to track projects and tasks, use agile boards, plan sprints and releases, keep a knowledge base, work with reports and dashboards, and create workflows that follow business processes.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features YouTrack has to offer, as determined by TrustRadius' reviewers.
Based on 16 ratings of YouTrack's features
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Top Performing Features

  • Support for Agile Methodology

    Agile is a time boxed, iterative approach to development that builds software incrementally instead of trying to deliver it all at once near the end.

    Category average: 8.1

  • Support for Waterfall Methodology

    Waterfall methodology is a tradition development method that is linear and sequential.

    Category average: 7.9

  • Timesheet Tracking

    Timesheet tracking is the ability to track all billable and non-billable hours for each project.

    Category average: 8.3

Areas for Improvement

  • Email integration

    Email integration allows work requests to be made directly from email.

    Category average: 8.3

  • Budget and Expense Management

    Budget and expense management provides the capability to track all expenses by employee or department and link them back to department. It also enables hourly rates to be set.

    Category average: 8.5

  • Resource Management

    Resource management is workload planning to maximize resources.

    Category average: 8.6

Reviews

What users are saying about YouTrack.
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You Track for the Simpleton

Verified User
General Manager in Corporate (51-200 employees employees)

Use Cases and Deployment Scope

We use YouTrack as our ticketing software to track the open items required for our product. This allows us to collaborate and document our findings within the ticket itself, as well as a source to track all work done and testing of the request. Without it, we would be totally lost!

Pros

  • Orginaization
  • Aesthetics
  • Utility

Cons

  • Displaying Data
  • Custonization
  • Organic

Return on Investment

  • Saved time documenting
  • Saved time organizing physical tickets
  • Saved money as opposed to Jira

Alternatives Considered

Atlassian Jira Align

Other Software Used

Microsoft SQL Server, Eclipse OpenJ9, Oracle Java SE

Solid tool for tracking software issues

Incentivized
Verified User
Manager in Customer Service (201-500 employees employees)

Use Cases and Deployment Scope

We use YouTrack to document product bugs. We used to use it for product feature requests as well, but we've moved to another tool owned by our product managers. The tech support team is the primary use of YouTrack. We log bugs by defining the problem and listing impacted customers, and we use custom fields to organize and report on these issues. We also use dashboards to collaborate with engineering for fixes, as well as for doing an annual "clean up" project where Support retests issues to see if they've been indirectly resolved.

Pros

  • Customization of fields that helps us report on what's important to us
  • Notification options for issues followed so I never miss an update
  • Filtered views for focused work

Cons

  • We haven't found an easy way to integrate with our CRM to understand the link between documented issues and business impact.

Return on Investment

  • By documenting and prioritizing issues that impact our customers, we're able to deliver fixes that prevent customer churn.

Usability

Alternatives Considered

productboard

YouTrack - Review

Incentivized
Verified User
Project Manager in Product Management (1-10 employees employees)

Use Cases and Deployment Scope

We mainly use YouTrack to track our mobile app. We have a roadmap built out that has bugs, features and other updates we plan on making to the app. With some of the updates we plan on doing to the app, we use the issue tracker to store links etc. on the task, so we can review it when we circle back to it.

Pros

  • Tracking Issues
  • Clean UI
  • Managing Multiple Aspects of the Product (API, Frontend)

Cons

  • When editing projects, there are way too many features. Its bloated and half of them are not needed.
  • Filtering, could also be better. I often how to remember certain shortcuts, but wish it was easier to do on the frontend.

Return on Investment

  • Positive Impact is the ability to track our issues. Our startup is still in the early stages, so no hard numbers as of yet.

Usability

Alternatives Considered

Todoist

Other Software Used

Notion, Todoist

An easy to use and cost effective alternative to JIRA and Remedy

Incentivized
Andrew EliaView profile
CEO (Chief Executive Officer) in Professional Services at Arishi (11-50 employees employees)

Use Cases and Deployment Scope

YouTrack is used in multiple ways in our company. We use it for managing agile projects (kanban), tracking internal tasks and we also use it for supporting our clients.
We wanted a platform that we could self host and is lean on system resources. We also were conscious of the fact that when giving access to external clients that it has to be easy to use and have an uncluttered interface. Many non-technical users (and several technical ones) are scared off by defacto standard platforms like JIRA and this does not align with our profile of being collaborative with our clients and understanding that they need simplicity. That said, we also crave simplicity and YouTrack gives us that without compromising on the capabilities we need.

Pros

  • Agile Project Management (we use kanban boards)
  • A simple, customisable interface which we can use both internally with more detail and externally for clients with less detail
  • Lean with system resources and simple to set up and operate

Cons

  • We're actually very happy YouTrack users and have yet to come across a scenario where any of the team felt the product was lacking.

Return on Investment

  • YouTrack is inexpensive and isn't something we question the value of when it comes to renewal
  • The team and our clients have positive things to say about the product. This is often not the case with JIRA in my experience. Some snobbier project managers from other companies will grumble about software like YouTrack because it isn't familiar to them, but this attitude is misleading and unfair as the product is every bit as capable.

Alternatives Considered

Jira Software, Redmine, BMC Helix ITSM (Remedy), BMC Helix Remedyforce and Bugzilla

Other Software Used

Jenkins

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