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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Atlassian Jira

    Score8.2 out of 10
    N/AAtlassian Jira is a project management tool, featuring an interactive timeline for mapping work items, dependencies, and releases, Scrum boards for agile teams, and out-of-the-box reports and dashboards.

    $9

    per month per user

    YouTrack

    Score7.7 out of 10
    N/AYouTrack is a project management tool for agile teams. YouTrack allows one to track projects and tasks, use agile boards, plan sprints and releases, keep a knowledge base, work with reports and dashboards, and create workflows that follow business processes.N/A
    Pricing
    Atlassian JiraYouTrack
    Editions & Modules
    Standard
    $9
    per month per user
    Premium
    $17
    per month per user
    Enterprise
    Contact Sales
    per year
    No answers on this topic
    Offerings
    Pricing Offerings
    Atlassian JiraYouTrack
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsHigher volume teams may qualify buyers for a discount.
    More Pricing Information
    Community Pulse
    Atlassian JiraYouTrack
    Considered Both Products
    Atlassian
    Chose Atlassian Jira
    Jira Software is like Backlog on steroids, but that has [drawbacks] such as slower responsiveness, a cluttered interface, and features smaller teams may not need, but still have to pay for them. [The] backlog doesn't have as much expansion or customizability nor does it allow …
    Incentivized
    Chose Atlassian Jira
    Firstly the community support and the help that the community it supports is amazing also the product which is designed simple but is perfect when it comes to execution and the ease of using the product and the extra features of the bug logging and resources management and …
    Incentivized
    JetBrains
    Chose YouTrack
    You Track holds it's own against Jira considering the price difference. Jira does allow for more customization and can do more ultimately but You Track is not to be trifled with. With a powerfully intuitive UI it can arguably be a better choice for certain companies and …
    Incentivized
    Chose YouTrack
    YouTrack is more cost effective than all the commercial options. It's way more powerful and easier to use than the Open Source ones. It's a good middle ground and it does everything we need. Our software projects are of moderate complexity and YouTrack handles them well. …
    Incentivized
    Key User Insights
    Would buy again
    96%
    Would buy again
    101 Answers
    No answers on this topic
    Delivers good value for the price
    98%
    Delivers good value for the price
    89 Answers
    No answers on this topic
    Happy with the feature set
    93%
    Happy with the feature set
    98 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    96%
    Lived up to sales and marketing promises
    51 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    70 Answers
    No answers on this topic
    Features
    Atlassian JiraYouTrack
    Project Management
    Comparison of Project Management features of Atlassian Jira and YouTrack
    Feature
    Atlassian Jira
    9.5
    3 Ratings
    22% above category average
    YouTrack
    7.4
    4 Ratings
    3% below category average
    Task Management9.73 Ratings7.54 Ratings
    Resource Management9.43 Ratings5.02 Ratings
    Gantt Charts9.32 Ratings8.01 Ratings
    Scheduling10.02 Ratings8.01 Ratings
    Workflow Automation10.02 Ratings8.03 Ratings
    Team Collaboration10.03 Ratings7.03 Ratings
    Support for Agile Methodology8.73 Ratings8.72 Ratings
    Support for Waterfall Methodology9.02 Ratings8.72 Ratings
    Document Management8.93 Ratings7.01 Ratings
    Email integration9.53 Ratings6.03 Ratings
    Mobile Access9.03 Ratings8.03 Ratings
    Timesheet Tracking10.03 Ratings8.32 Ratings
    Change request and Case Management10.03 Ratings7.02 Ratings
    Budget and Expense Management9.32 Ratings6.01 Ratings
    Professional Services Automation
    Comparison of Professional Services Automation features of Atlassian Jira and YouTrack
    Feature
    Atlassian Jira
    9.9
    2 Ratings
    27% above category average
    YouTrack
    8.0
    1 Ratings
    6% above category average
    Quotes/estimates9.72 Ratings8.01 Ratings
    Invoicing9.72 Ratings00 Ratings
    Project & financial reporting10.02 Ratings8.01 Ratings
    Integration with accounting software10.02 Ratings00 Ratings
    User Ratings
    Atlassian JiraYouTrack
    Likelihood to Recommend
    9.6
    (190 ratings)
    8.0
    (4 ratings)
    Likelihood to Renew
    9.0
    (35 ratings)
    -
    (0 ratings)
    Usability
    9.4
    (31 ratings)
    8.5
    (2 ratings)
    Availability
    5.3
    (3 ratings)
    -
    (0 ratings)
    Performance
    8.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    8.8
    (23 ratings)
    -
    (0 ratings)
    Online Training
    8.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    7.7
    (8 ratings)
    -
    (0 ratings)
    User Testimonials
    Atlassian JiraYouTrack
    Likelihood to Recommend
    Atlassian
    No answers on this topic
    JetBrains
    We use it for both support and project management alike. It's not as bloated or indeed as expensive as Jira, so unless you have particularly complex requirements, YouTrack fits the bill in pretty much the same use cases as Jira does.
    The interface is also a good deal nicer on the eye and less clunky than a lot of the Open Source (eg. Redmine) and enterprise (eg. Remedy).
    It does have a customisable workflow for things like ticket age alerts. We don't make a great deal of use of this and had found that it can take a little fiddling if you want something very bespoke but it is clearly quite powerful.
    Incentivized
    Read full review
    Pros
    Atlassian
    • Integration of tools like Bitbucket, Github, etc., has made it easier to track the code changes, pull requests, and branches linked to the respective ticket.
    • The detailed tracking system in JIRA has helped the teams prioritize and understand the project tasks and issues.
    • JIRA's project tracking board helps you keep track of the project, its flow, and expectations in a structured format.
    Incentivized
    Read full review
    JetBrains
    No answers on this topic
    Cons
    Atlassian
    No answers on this topic
    JetBrains
    No answers on this topic
    Likelihood to Renew
    Atlassian
    This is because Jira Software generates a huge profit for an affordable price. Having a tool that makes team management transparent and effective is very valuable.
    In addition, the renewal of Jira Software and all Atlassian tools is predictable and clear, as the prices are published on the Atlassian website and there is no pyramid of intermediaries.
    Incentivized
    Read full review
    JetBrains
    No answers on this topic
    Usability
    Atlassian
    No answers on this topic
    JetBrains
    No answers on this topic
    Reliability and Availability
    Atlassian
    No answers on this topic
    JetBrains
    No answers on this topic
    Performance
    Atlassian
    No answers on this topic
    JetBrains
    No answers on this topic
    Support Rating
    Atlassian
    I have not had a chance to contact JIRA's customer support. It does offer extensive documentation, although it often feels too technical for me. There is also a JIRA training app that lets you take little lessons and quizzes on different areas (e.g., JIRA basics, agile). I did find it a helpful way to teach myself.
    Incentivized
    Read full review
    JetBrains
    No answers on this topic
    In-Person Training
    Atlassian
    No answers on this topic
    JetBrains
    No answers on this topic
    Online Training
    Atlassian
    No answers on this topic
    JetBrains
    No answers on this topic
    Implementation Rating
    Atlassian
    Take your time implementing Jira. Make sure you understand how you want to handle your projects and workflows. Investing more time in the implementation can pay off in a long run. It basically took us 5 days to define and implement correctly, but that meant smooth sailing later on.
    Incentivized
    Read full review
    JetBrains
    No answers on this topic
    Alternatives Considered
    Atlassian
    No answers on this topic
    JetBrains
    YouTrack is more cost effective than all the commercial options. It's way more powerful and easier to use than the Open Source ones. It's a good middle ground and it does everything we need. Our software projects are of moderate complexity and YouTrack handles them well. Likewise, when it comes to external users, we've had good feedback from clients. Many of these clients are non-technical and have expressed their relief at not having to use something like Jira which is often quite impregnable for such users.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Atlassian
    No answers on this topic
    JetBrains
    No answers on this topic
    Scalability
    Atlassian
    No answers on this topic
    JetBrains
    No answers on this topic
    Return on Investment
    Atlassian
    • Atlassian Jira's robust workflow automation has boosted team efficiency, shortening delivery cycles and driving a positive ROI through improved project management.
    • Its advanced reporting and integration capabilities have enabled data-driven decisions, aligning operations with key business objectives.
    • However, the steep learning curve can delay adoption, potentially hindering short-term ROI.
    Incentivized
    Read full review
    JetBrains
    No answers on this topic
    ScreenShots