YouTrack Information Reviews & Insights

Score7.7 out of 10

16 Reviews and Ratings

Community insights

TrustRadius Insights for YouTrack are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

User-Friendly Interface: Users praise YouTrack for its user-friendly interface, with multiple reviewers stating that it is easy to use and intuitive. The customizable workflows in YouTrack are also mentioned as a positive feature by many users.

Bug Tracking and Issue Management: Many users highly appreciate the bug tracking and issue management capabilities of YouTrack. They find the ability to categorize and track bugs valuable, along with the availability of custom fields and options for customizing the issue tracking experience. Users also like the ability to view reports and issues company-wide, as well as add screenshots or videos of bugs.

Task Management Support: The task management support in YouTrack is highly regarded by users. Several reviewers mention that they find the time tracking feature on tasks valuable, as it helps increase productivity and visibility. Users appreciate being able to assign tasks to specific team members, monitor their progress, and easily manage projects using YouTrack's excellent task management features.

YouTrack Reviews

3 Reviews

InformationComputer Software3

Solid tool for tracking software issues

Rating: 9 out of 10

Incentivized

January 23, 2025

Use Cases and Deployment Scope

We use YouTrack to document product bugs. We used to use it for product feature requests as well, but we've moved to another tool owned by our product managers. The tech support team is the primary use of YouTrack. We log bugs by defining the problem and listing impacted customers, and we use custom fields to organize and report on these issues. We also use dashboards to collaborate with engineering for fixes, as well as for doing an annual "clean up" project where Support retests issues to see if they've been indirectly resolved.

Pros

Customization of fields that helps us report on what's important to us
Notification options for issues followed so I never miss an update
Filtered views for focused work

Cons

We haven't found an easy way to integrate with our CRM to understand the link between documented issues and business impact.

Likelihood to Recommend

For collaboration between Support and Engineering/QA teams, YouTrack has been really helpful in communicating bugs and their impact to customers.
Once we had a maturing Product Management team, however, YouTrack became less effective for customer feature requests. Because FRs have a longer lifecycle than bugs and need deeper understanding, we moved FRs into another tool that is owned by product managers.

Verified User

Manager in Customer Service (Computer Software company, 201-500 employees)

Vetted Review

9 years of experience

You Track for the Simpleton

Rating: 8 out of 10

Incentivized

March 30, 2023

Use Cases and Deployment Scope

We use YouTrack as our ticketing software to track the open items required for our product. This allows us to collaborate and document our findings within the ticket itself, as well as a source to track all work done and testing of the request. Without it, we would be totally lost!

Pros

Orginaization
Aesthetics
Utility

Cons

Displaying Data
Custonization
Organic

Likelihood to Recommend

If you need out of the box ticket organization for a particular product or process then it can be very helpful. There are certain customizations that are nice, but it would be better if we had more variability in how to display agile boards. With that all said I would definitely recomend it.

Verified User

General Manager in Corporate (Computer Software company, 51-200 employees)

Vetted Review

8 years of experience

An easy to use and cost effective alternative to JIRA and Remedy

Rating: 9 out of 10

Incentivized

February 1, 2023

Use Cases and Deployment Scope

YouTrack is used in multiple ways in our company. We use it for managing agile projects (kanban), tracking internal tasks and we also use it for supporting our clients.
We wanted a platform that we could self host and is lean on system resources. We also were conscious of the fact that when giving access to external clients that it has to be easy to use and have an uncluttered interface. Many non-technical users (and several technical ones) are scared off by defacto standard platforms like JIRA and this does not align with our profile of being collaborative with our clients and understanding that they need simplicity. That said, we also crave simplicity and YouTrack gives us that without compromising on the capabilities we need.

Pros

Agile Project Management (we use kanban boards)
A simple, customisable interface which we can use both internally with more detail and externally for clients with less detail
Lean with system resources and simple to set up and operate

Cons

We're actually very happy YouTrack users and have yet to come across a scenario where any of the team felt the product was lacking.

Likelihood to Recommend

We use it for both support and project management alike. It's not as bloated or indeed as expensive as JIRA, so unless you have particularly complex requirements, YouTrack fits the bill in pretty much the same use cases as JIRA does.

The interface is also a good deal nicer on the eye and less clunky than a lot of the Open Source (eg. RedMine) and enterprise (eg. Remedy).

It does have a customisable workflow for things like ticket age alerts. We don't make a great deal of use of this and had found that it can take a little fiddling if you want something very bespoke but it is clearly quite powerful.

Andrew Elia

CEO (Chief Executive Officer) in Professional Services at Arishi (Computer Software, 11-50 employees)

Vetted Review

10 years of experience

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