Yeastar P-Series PBX System

We use Yeastar P-Series PBX System as our PBX, contact center, call recording and reporting. It is also integrated with Zoho CRM to maximize the contact center experience.

Linkus softphone is great, from PC, Mac and mobile. Providing mobility and maximizing security, because Yeastar P-Series PBX System provides an SBC in the cloud service to make a tunnel to the PBX, no need to expose the PBX to the internet.

• Cloud-based deployment, no hardware required.
• Yearly renew licenses, with great support included.
• Instant reports and wallboards of contact center activity are great for immediate responses and assure better quality of service to our customers.

3CX, FreePBX, Grandstream GAC2500, Bigin by Zoho CRM, Zoho Cliq and Zoho Voice

Bigin by Zoho CRM, HelpDesk, Fortinet Secure SD-WAN

The Yeastar P-Series PBX System is my system of choice for my customers. It gets deployed as an appliance on site, as software on their own server or as software in a data centre.

The system is very fully featured and is constantly being developed with over 6 free firmware updates last year. Since the system itself is licensed it is nice not to be constrained by various licenses such as in the case of Avaya.

A system can start out very small and simple and grow as business needs change. As an example, a customer started at 25 extensions in late 2021 and now has almost 80 across 3 sites. We have added all manner of functionality and it was all included in the license. It was fortunate that appliances were unavailable so we installed a Software Edition for them with expandability. Due to the multisite nature of the business we will be migrating them to the cloud for greater resilience.

• Very positive. We can offer a top tier phone system with a variety of deployment options. People still like having a box on site and it is a cheaper option than cloud.
• Business was declining while still offering Avaya. In my opinion, it is very expensive and severely lacking in features in comparison

Avaya IP Office, Grandstream UCM series IP PBXs, 3CX, Panasonic KX NS Series, NEC UNIVERGE BLUE and Alcatel-Lucent OSS

We installed Yeastar P-Series in our company 3 years ago and it has been a great solution for our hybrid work allowing us to keep the communication with our clients and coworkers in any place , and beside taking advantage of the MS Teams integration we did to use only one application in the PC.

• Yeastar PBX has allows us to improve our reachability from our customers to our office numbers , thanks to all the possibilities of connection now we have a rate of 99% in terms of contractability.
• With the call recording feature now, we can analyze and improve the attention of our sales teams with our customers

Grandstream UCM series IP PBXs, Cisco UC-One and 3CX

Microsoft Teams Rooms, Zoom Rooms, Microsoft Excel, Microsoft Teams

Compelling event: With exponential growth in our client's staff and services, it was imminent to find a solution that can cater to current and future needs without sacrificing any modern telephony feature. Such as mobility, address book management, call recording, link to CRM, and traceability of calls.Most of all with an availability grade of 99.99 % Solution: After careful consideration of the client's requirement, The Yeastar P series cloud, hosted in our data center, was the best fit that can meet and exceed current and future needs. Mostly ease of use, fast deployment, and its modern and intuitive GUI. Extra: Yeastar demonstrated a great sense of partnership by exceeding the customer's expectation in developing 2 add-ons, specially requested by the client. Yeastar team did a great job in the migration phase went very fast and smoothly. Special thanks to the team led by Lena, Ann, and Pixy. The actual size of the Client base is 800 extensions and over 600 DID and 250 concurrent calls

• AMI that connects to CRM
• Recordings
• Linkus
• Client Management

• It is not always a question of return on investment. Mostly about flexibility, accessibility, and reliability
• In our case there was no ROI question, in fact, the client ended up paying more in cloud renting than having it on-premise
• The client had many obligations regarding ease of use (Linkus), managing space for call recording, and the blacklist of outgoing calls towards specific numbers. That was not easily possible with on-premise point 1 above to be met.

Avaya OneCloud UCaaS

FreePBX, FreeSWITCH, Bitrix24, 3CX

Yeastar P-Series PBX System has a great feature set and it is extremely cost-effective. My favorite thing about the Yeastar P-Series is that you have the option to have it as an onsite hardware device or in the cloud. The import tools definitely speed up deployments and help meet customer satisfaction.

• Linkus
• Importing tools
• Cloud deployment

• Growth
• Ease of development
• Feature satisfaction

Yeastar S-Series VoIP PBX, Yeastar K2 VoIP PBX and Mitel MiCollab

Mitel 6900 IP Series, Cisco VoIP PBX, Yeastar K2 VoIP PBX