Yeastar P-Series PBX System

Score9.7 out of 10

12 Reviews and Ratings

What is Yeastar P-Series PBX System?

More than just a PBX, Yeastar P-Series PBX System is a converged system purposed-built for SMEs' business communications. As a "PBX-Plus-More" solution, the P-Series unify voice, video, applications, and collaboration together, helping SMEs to enable extra productivity, fill the UC gap, and accomplish more sophisticated tasks.

Categories & Use Cases

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Screenshot of Yeastar P-Series PBX System

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Screenshot of Operator Panel

Miguel Rabi View profile

CTO in Information Technology at Infomagia (11-50 employees employees)

Use Cases and Deployment Scope

We use Yeastar P-Series PBX System as our PBX, contact center, call recording and reporting. It is also integrated with Zoho CRM to maximize the contact center experience.
Linkus softphone is great, from PC, Mac and mobile. Providing mobility and maximizing security, because Yeastar P-Series PBX System provides an SBC in the cloud service to make a tunnel to the PBX, no need to expose the PBX to the internet.

Pros

Mobility
Contact Center
live wallboards
reporting
integrations, Zoho crm, zoho helpdesk, whatsapp etc..

Cons

AI transcriptions and summarize calls and meetings
VPN and/or SDwan services to access the PBX
More flexibility on the license. It is based only on the number of seats: 100, 200, 300, and more. It is not established by simultaneous calls. You should be able to purchase extra licenses by smaller packages.

Return on Investment

Cloud-based deployment, no hardware required.
Yearly renew licenses, with great support included.
Instant reports and wallboards of contact center activity are great for immediate responses and assure better quality of service to our customers.

Usability

Alternatives Considered

3CX, FreePBX, Grandstream GAC2500, Bigin by Zoho CRM, Zoho Cliq and Zoho Voice

Other Software Used

Bigin by Zoho CRM, HelpDesk, Fortinet Secure SD-WAN

Jamie Bone View profile

Director in Professional Services at ICS Technologies (1-10 employees employees)

Use Cases and Deployment Scope

The Yeastar P-Series PBX System is my system of choice for my customers. It gets deployed as an appliance on site, as software on their own server or as software in a data centre.

The system is very fully featured and is constantly being developed with over 6 free firmware updates last year. Since the system itself is licensed it is nice not to be constrained by various licenses such as in the case of Avaya.

A system can start out very small and simple and grow as business needs change. As an example, a customer started at 25 extensions in late 2021 and now has almost 80 across 3 sites. We have added all manner of functionality and it was all included in the license. It was fortunate that appliances were unavailable so we installed a Software Edition for them with expandability. Due to the multisite nature of the business we will be migrating them to the cloud for greater resilience.

Pros

Remote users
Queuing
Deployment options
Handset compatibility

Cons

SMS could be developed a bit further to allow groups to access the queue and for system contacts to be used as recipients

Return on Investment

Very positive. We can offer a top tier phone system with a variety of deployment options. People still like having a box on site and it is a cheaper option than cloud.
Business was declining while still offering Avaya. In my opinion, it is very expensive and severely lacking in features in comparison

Usability

Alternatives Considered

Avaya IP Office, Grandstream UCM series IP PBXs, 3CX, Panasonic KX NS Series, NEC UNIVERGE BLUE and Alcatel-Lucent OSS

Luis Uribe Aranda View profile

Product manager in Product Management at SISTEK (11-50 employees employees)

Use Cases and Deployment Scope

We installed Yeastar P-Series in our company 3 years ago and it has been a great solution for our hybrid work allowing us to keep the communication with our clients and coworkers in any place , and beside taking advantage of the MS Teams integration we did to use only one application in the PC.

Pros

Voice quality for remote users using Linkus app in smartphones or PC
Contact center features and reports to analyze the performance
Integration with different platforms such as CRM and Microsoft apps

Cons

I hope Yeastar release soon features for outbound call center such as automatic dialer to make campaigns
For the integrations with MS Teams it would be desirable not require the Linkus app running in the background

Return on Investment

Yeastar PBX has allows us to improve our reachability from our customers to our office numbers , thanks to all the possibilities of connection now we have a rate of 99% in terms of contractability.
With the call recording feature now, we can analyze and improve the attention of our sales teams with our customers

Usability

Alternatives Considered

Grandstream UCM series IP PBXs, Cisco UC-One and 3CX

Other Software Used

Microsoft Teams Rooms, Zoom Rooms, Microsoft Excel, Microsoft Teams

Toufic KHREISH

Director in Research & Development at edgemega (1-10 employees employees)

Use Cases and Deployment Scope

Compelling event: With exponential growth in our client's staff and services, it was imminent to find a solution that can cater to current and future needs without sacrificing any modern telephony feature. Such as mobility, address book management, call recording, link to CRM, and traceability of calls.Most of all with an availability grade of 99.99 % Solution: After careful consideration of the client's requirement, The Yeastar P series cloud, hosted in our data center, was the best fit that can meet and exceed current and future needs. Mostly ease of use, fast deployment, and its modern and intuitive GUI. Extra: Yeastar demonstrated a great sense of partnership by exceeding the customer's expectation in developing 2 add-ons, specially requested by the client. Yeastar team did a great job in the migration phase went very fast and smoothly. Special thanks to the team led by Lena, Ann, and Pixy. The actual size of the Client base is 800 extensions and over 600 DID and 250 concurrent calls

Pros

User workspace
Linkus
Call recording
blacklist over 100000 entry (Special feature developed by yeastar)
Whitelist exception override (Special feature developed by yeastar)
Client management and address book management

Cons

With the recent software release there is hardly nothing to mention
there was a feature missing such as Call monitoring , however solved with an upgrade

Most Important Features

AMI that connects to CRM
Recordings
Linkus
Client Management

Return on Investment

It is not always a question of return on investment. Mostly about flexibility, accessibility, and reliability
In our case there was no ROI question, in fact, the client ended up paying more in cloud renting than having it on-premise
The client had many obligations regarding ease of use (Linkus), managing space for call recording, and the blacklist of outgoing calls towards specific numbers. That was not easily possible with on-premise point 1 above to be met.

Alternatives Considered

Avaya OneCloud UCaaS

Other Software Used

FreePBX, FreeSWITCH, Bitrix24, 3CX

Matthew Burnett View profile

Network Engineer in Information Technology at FirstNet Technology Services (Pty) Ltd (201-500 employees employees)

Use Cases and Deployment Scope

Yeastar P-Series PBX System has a great feature set and it is extremely cost-effective. My favorite thing about the Yeastar P-Series is that you have the option to have it as an onsite hardware device or in the cloud. The import tools definitely speed up deployments and help meet customer satisfaction.

Pros

Advanced features
Easy deployment
Quality
Stable

Cons

International dialling, for specific extensions
Cost integrations/reporting
More advanced reporting

Most Important Features

Linkus
Importing tools
Cloud deployment

Return on Investment

Growth
Ease of development
Feature satisfaction

Alternatives Considered

Yeastar S-Series VoIP PBX, Yeastar K2 VoIP PBX and Mitel MiCollab

Other Software Used

Mitel 6900 IP Series, Cisco VoIP PBX, Yeastar K2 VoIP PBX

3CX

Sangoma Communications Platform

Grandstream UCM series IP PBXs

Yeastar P-Series PBX System

What is Yeastar P-Series PBX System?

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