A PBX that will redefine your needs and raise your expectations to a new level!
Use Cases and Deployment Scope
When the pandemic started we needed to make a change and enable our users to work from home. While this was possible for them at the time, they did not have access to their office phone, so they could not accept or make calls with their office number. So we were force to move to a new ΠΒΧ, that would support remote connections. After looking at all available solutions and compared them we concluded that the UCM6308 was the best choice available
Pros
- Wave is a great solution to have access to your phone from your laptop while working from home
- Managing extensions and all the PBX features is very easy
- Grandstream does listen to the customer and they accept reasonable change requests that will benefit users
- The UCM supports paring 2 devices and creating a standby cluster for high availability!
- The UCM gets updates very often and new features are added constantly.
Cons
- The cluster implementation does not work on all network modes. Would be great if this was improved.
- Wave on mobile phones works in a different way than on desktops and this makes it hard to set it up for use on the firewalls, as it requires different and more permissions than the desktop app. For example is one receives an invitation per email on the mobile phone and wants to participate in a Wave meeting as a guest, the still need access to the network ports needed to login the extension (while they only need / want to join the meeting as anonymous users). On the desktop app this is not needed.
- There is a limit on the number of 1 device per connection type. We have an extension used in the maintenance department and is shared by 6 users. We were able to install it on 1 PC, 1 Wi-Fi phone and 1 Android shared mobile phone. We would like to install it on a second shared mobile phone, but this is not allowed by the UCM policy. We could use anther extension to do this, but the maintenance department does not want this. They want to accept calls with problem reports only on one extension. Would be great to be able to install the same extension on more than 1 Android devices.
Most Important Features
- Wave desktop and mobile apps
- Frequent updates which include new features
- IP Phones zero config
- Easy configuration / management / deployment
Return on Investment
- Ability to work from home and have access to office phone number
- Ability to make basic video conferencing
- Ability to have access to the office phone on the mobile phone
Alternatives Considered
Yeastar P-Series PBX System
Other Software Used
WatchGuard DNSWatchGO, WatchGuard AuthPoint, Microsoft Defender for Office 365, Microsoft 365 Business Premium