TrustRadius: an HG Insights company

WooCommerce

Score7.7 out of 10

261 Reviews and Ratings

What is WooCommerce?

WooCommerce is an eCommerce plugin for WordPress, developed by WooThemes (recently acquired by Automattic). Like WordPress, it is designed to be an extendable, adaptable, open-sourced platform. WooCommerce allows merchants to sell physical products, downloadables, or services.

Categories & Use Cases

Media

a single product and description.
WooCommerce checkout blocks.
WooCommerce settings.
WooCommerce product editing.
WooCommerce products listing.

1 / 5

Top Performing Features

  • Website integration

    Integrates with an existing company website or blog.

    Category average: 8.2

  • Mobile storefront

    Customers can easily shop on mobile devices; storefront is responsive or mobile optimized.

    Category average: 7.9

  • eCommerce security

    Security measures are in place to prevent a breach of sensitive payment information.

    Category average: 8.2

Areas for Improvement

  • Shipping

    Includes tools or integrations for order fulfillment of physical products.

    Category average: 7.7

  • Multi-site management

    Administrators can manage multiple storefronts or websites under one umbrella.

    Category average: 8

  • Personalized recommendations

    Display or recommend certain products depending on the customer’s identity or shopping/browsing history.

    Category average: 7

Great Gramps WooCommerce

Use Cases and Deployment Scope

WooCommerce has a love and hate relationship with many web designers and users alike. Over the years, it's been pretty much the only option we have when using Wordpress. Once you get comfortable with the platform it's not that bad besides the expensive official plugins. While there are many plugins that offer premium functions for free, some can only be performed by an official WooCommerce plugin which almost always incurs a monthly or yearly fee.

All in all, it can handle digital goods, physical goods and subscriptions pretty well with all the new updates and hopefully it keeps building.

Pros

  • Providing an easy and secure platform to offer your products and services.
  • Various expandable shipping options for every use case.
  • You can usually find a plugin or service to fit every need you require to succeed in your business venture.

Cons

  • A much better an updated design would help it stand with newer alternatives
  • Better options for digital goods

Return on Investment

  • I've always been able to make it work

Usability

Alternatives Considered

Weblium and Shopify

Other Software Used

Moxie, Proton Mail, Backblaze B2 Cloud Storage

Flexible Invaluable Workhorse - Great Deal Great Product.

Use Cases and Deployment Scope

We use WooCommerce on our brand websites as a highly affordable and flexible e-commerce tool. We are specifically utilizing add-ons such as min/max quantities, quantity increments, and the ability to easily display total/each pricing with quantity breaks. Some of these features have recently been added to the base WooCommerce, which is great. It is easy to integrate with payment and shipping solutions, and easy for team members to use.

Pros

  • Flexibility with addons and customization.
  • Integrations with shipping, payments, email.
  • Clean, intuitive interface.

Cons

  • Base shipping time estimate integration.
  • Sometimes, slow or redundant information.
  • An easier way to download PDF invoices/receipts.

Return on Investment

  • Grew sales 52% YOY.
  • Helped us easily launch new products and grow catalog.
  • Drive brand awareness and presence.

Usability

Alternatives Considered

BigCommerce

Other Software Used

Adobe Illustrator CC, Helium 10, ClickUp

A powerful open source e-commerce platform without limitations

Use Cases and Deployment Scope

We use Woocommerce for running our online store to allow our customers to buy items and pay via credit card. The platform is setup to display 50+ products with varying level of options to customise the order such as size, colour, style. The platform is setup to link with our Stripe account which allows for instant payment processing.

Pros

  • Integration with payment gateways such as stripe, paypal and authorize.net
  • Sending automated emails to customers with order details and shipping updates
  • Providing order, product and customer analytics
  • Displaying multiple product types
  • Organising products into relevant categories
  • Setting up different tax bands for purchases from varying countries

Cons

  • Frontend customisation without coding knowledge
  • Customising automated emails
  • Improved checkout experience

Return on Investment

  • We have seen significant revenue come through our store with virtually no technical issues arising since launch
  • Store has been cost effective to maintain and there has been very little hidden fees
  • Very strong conversion rates on our stores which ranged from 1.5% to 4% at peak times

Usability

Alternatives Considered

Shopify and Adobe Commerce (Magento Commerce)

Other Software Used

Intuit Mailchimp, WordPress, Stripe Payments

WooCommerce helped me go digital with ease - highly recommend

Use Cases and Deployment Scope

We use WooCommerce for selling online courses. We wanted to sell online courses and were looking for the solution. But we found that the commercially available solutions like Kajabi, Teachable, or ClickFunnels were too costly and we had to pay a recurring cost. Besides that our courses are extremely affordable. So we went for a WordPress website and then for selling the courses and receiving payments WooCommerce was obvisous choice. WooCommerce is reliable solution for WordPress and it's free too!

Pros

  • WooCommerce is the de-facto standard for WordPress.
  • WooCommerce is open-source and is regularly updated.
  • WooCommerce has a huge library of integrations.

Cons

  • It is very difficult to customize the checkout page.
  • It is very difficult to bypass the shopping cart and directly buy the product.
  • The learning curve is bit steep.

Return on Investment

  • We saved a lot of money on services like Kajabi, Teachable, and ClickFunnels.
  • The WooCommerce analytics helped us understand the choices of our cutomers better.
  • We could easily recover the lost orders with the help of abandoned cart notifications and auto email response.

Usability

Other Software Used

Divi

Woocommerce is an unreveiled gem

Use Cases and Deployment Scope

ok so we are using to create an website and list down the product in the website for the woo-commerce.

Store name is icraftyworld.com...it is an art and craft store located in mumbai based.

woo commerce helps us to create an good and easy to use website for the almost free of cost.

Thank you woo commerce

Pros

  • product listing
  • ecommerce selling
  • inventory management
  • blogs writing

Cons

  • yes the customisarions are very less in woo commerce
  • like i wanted to setup different shiiping rate for different location i cant do that with woo commerce

Return on Investment

  • yes mostly the impact is positive only for me.
  • Within 4000-5000 started my ecom store

Usability

Alternatives Considered

Shopify, Magento Open Source, Odoo and Wix

Other Software Used

ChatGPT, Shopify, AdvancedBilling