#1 most frequent
United States of America
97.4%487 installations of 500
What is WebPT?
Established in 2008, WebPT is an outpatient rehab therapy software platform helping more than 150,000 rehab therapy professionals from all practice sizes and specialties run their practices to improve care delivery and optimize business performance. And because WebPT is a cloud-based application, PTs, OTs, and SLPs can access the platform (and its data) from anywhere, at any time, promoting collaboration across patient care teams and with third-party payers.
In addition to its flagship EMR, WebPT offers a host of practice management solutions, including:
Categories & Use Cases
Media
1 / 7
Screenshot of WebPT Outcomes Tracking & MIPS
Top Performing Features
HIPAA Compliance and Data Security
Ensures adherence to HIPAA regulations and provides robust data security measures to protect patient privacy and confidentiality.
Category average: 7.9
Patient Notes
Allows users to create and update patient progress notes, assessments, and other documentation electronically.
Category average: 7.8
Treatment Plan Management
Helps users create, track, and manage treatment plans for patients, including setting goals, documenting progress, and adjusting interventions.
Category average: 7.7
Areas for Improvement
Integration with Diagnostic and Imaging Systems
Integrates with external diagnostic and imaging systems to access and view test results and images within the software.
Category average: 5.3
Insurance Verification and Authorization
Assists with verifying patient insurance coverage and managing authorizations for the reimbursement of services.
Category average: 4.7
Patient Invoicing
Facilitates the billing process by generating invoices, tracking payments, and managing insurance claims for patient services.
Category average: 4.5
Who Buys & Uses WebPT
#2 most frequent
Canada
0.6%3 installations of 500
#3 most frequent
United Kingdom of Great Britain and Northern Ireland
0.6%3 installations of 500
Pros
- Adaptable scheduling features
- User-friendly interface simplifies tasks like SOAP note writing and billing
- Contributes to improved patient outcomes through better outcome measurements
Cons
- Technical reliability issues, including disconnections and downtime
- Inconsistent customer support with issues in follow-through
- Appointment reminder reliability issues
Great company for outpatient OTPT practices
Use Cases and Deployment Scope
We use WebPT for both EMR and RCM. We switched to WebPT last May and both the EMR and RCM teams were wonderful during our switch. Both systems are OT/PT specific, which helps our business stay in compliance with all insurances.
Pros
- Has helped our business during an insurance audit
- Charges go out quickly
- Payments are posted quickly
Cons
- Hard stops when a POC is ended, not just Medicare
- EMR hard stop when 10th visit/30 days in due, not just Medicare
Return on Investment
- Cost our business more as we pay for the EMR system
Other Software Used
AdvancedPM, by AdvancedMD
WebPT review
Use Cases and Deployment Scope
In my opinion, WebPT is not the same as it used to be. For me, this system has many issues, including extended lag time, frequent downtime, and inconsistent reports. I have submitted concerns about switching systems, but they are trying to keep us in contract. Unfortunately, it is challenging for me to run a business when your missing notes report is incorrect, your accounting is incorrect, the information doesn't transition over to the billing software, the information doesn't always save, and more. I think there are better systems out there, and I would not recommend this system now.
Pros
- It allows you to have multiple charts open at once.
- The standard assessments calculate your scores and allow you to have the patient fill the assessments out in the system.
Cons
- Customer services, you have to wait for call backs.
- In our experience, Reports are inaccurate.
- In my opinion, Templates have too much information with redundant information.
- In our experience, information doesn't carry over consistently.
- In my opinion, Accounting and billing for the system is horrible. In our experience, making payments and tracking payments are inaccurate. To me, it seems like you are dealing with two different companies because, in my experience, they don't communicate.
Alternatives Considered
Fusion Web Clinic
Other Software Used
Clinicient from WebPT
Can't go wrong
Use Cases and Deployment Scope
We use the platform for use of billing and documentation within home rehab therapy. Having everything located in one place has been helpful along with the supporting when there has been an issue. The system is easy to use and offers a quick and easy work flow to maximize our time within the office
Pros
- Customization
- Centrally located
- Reminders
Cons
- Adding people to the schedule
- Making things a little more within the app
- maybe an app to use on the phone or tablet to ease use on the go
Return on Investment
- Streamlining billing
- Organize providers and insurance
- Things automatically being added to pt's charts
Alternatives Considered
Epic
Worth the switch
Use Cases and Deployment Scope
We use it as our EMR. We do scheduling and billing.
Pros
- User Friendly
- Great access to help articles and directions
- Streamlining front end work
Cons
- Separate cost for every little feature is frustrating
- Flow from one screen to another that you need is not always simple
- providers would like to be able to see past notes with one click.
Return on Investment
- Improved productivity and less staff needed.
- Better reporting capabilities and ease in tracking KPIs
Easy to use and learn.
Use Cases and Deployment Scope
I schedule appointments for physical therapy; WebPT helps keep patient information up to date and keeps us compliant with Medicare and other insurance protocols.
Pros
- keeps track of appointments
- shows when recerts are due
- helps keep appointment times
Cons
- insurance eligibility would be very useful
- prior auth application
- appointment reminders
Return on Investment
- keeps accurate records
- helps promote on time filing
- helps keep track of co pays
