Based on 28 verified reviews published in the last 18 months
TrustRadius Community Insights are summaries of user sentiment data from TrustRadius reviews and, when relevant, HG Insights data.
Overview
Synthesised from 28 reviews | Last Published May 27, 2026
Webex App serves as a central platform for communication and collaboration, addressing challenges in hybrid work environments for both internal teams and external client interactions. In TrustRadius reviews, it is widely used for daily operations, facilitating video conferencing, online meetings, calls, and chat. Reviewers frequently commend its comprehensive meeting functionalities, including robust calling and screen sharing, with 50% highlighting these capabilities.
While the platform enhances productivity and offers significant cost reductions by supporting remote work, some reviewers report performance issues, including sluggishness and high resource consumption during video calls, a concern for 36% of users. Other noted drawbacks include a cluttered user interface and challenges with third-party integrations. Overall, reviewers find Webex App to be a critical tool for maintaining seamless communication and enabling real-time collaboration, despite areas for user experience refinement.
Pros
Comprehensive meeting functionalities including robust calling, screen sharing, video, chat, and recording.
High audio and video quality for a seamless meeting experience.
Cross-platform accessibility across various devices and operating systems.
Enterprise-grade security features, compliance, and multi-authentication options.
Interactive whiteboarding tools for shared content creation and real-time interaction.
Cons
Sluggish performance, lag, and high resource consumption, especially during video calls.
Requires substantial bandwidth, leading to degraded performance on unstable networks.
User interface is perceived as cluttered, unintuitive, or clunky.
Challenges with third-party integrations and broader interoperability.
Mobile app experience is less intuitive or clunky compared to its desktop counterpart.
We use Webex App every day, from all of our meetings to our calls. Without Webex App we would not be able to do our day to day activities. We also use Webex App for our collaboratiion team and when teaching our classes. It is a very key part of our working operations.
Pros
Meetings
Calling
The Control hub is nice and easy to use
Cons
The way certain things are grouped in the control hub
Sometimes the way notifications pop up
Likelihood to Recommend
Best suited for where we do all of our meetings and just talking between fellow co workers to get our day to day meetings or our just to contact each other. It is a lot better than trying to message people on their phone. Without Webex App we would not be able to continue on with our jobs.
Webex App has been a very helpful online, web based meeting platform. I've used it for many years for many online group conference calls and or collaboration meetings with great success. The app is easy to use and navigate, works on with both apple and andriod platforms, and can be used by your entire team.
Pros
user friendly
works with apple and andriod
cost effective
Cons
user interface
sometimes lags
updated layout
Likelihood to Recommend
Webex App is overall been a great tool for our team, with having many employees and multiple locations it allows our team to connect regularly with out having to interrupt business too much and bring people together in person. The app can be used on any device and saves time and money for your business.
We use Webex App in our organization for communication and collaboration within the organization and with external customers. Webex App is used for internal meetings and discussions such as brainstormin and weekly status update calls. We use Webex App with external cusomers to discuss projects and knowledge sharing on our offerings. Webex App helps record such important meeting for future reference.
Pros
High Audio and Video Quality
Stable Connectivity
Automatic Transcription generation
Cons
Performancd Improvement
Third party Integration
Need of More and Improved features
Likelihood to Recommend
Webex App seems to be well suited for large enterpises and organizations who have employees and customers since Webex App scales up well. Also, large enterprises need to store video recordings for later such as internal use or audit purposes. However, Webex App might not suit small customers as they might be detered by the cost.
Webex App is currently used as an app that staff communicates with each other. We are able to have quick meetings with or without camera on and keep track of our day-to-day communications within the office. We send out announcements, message each other and hold team meetings all within the app.
Pros
Keep staff communications streamlined
Instant messaging within the office
Can use the system as phone communications
Cons
easier access to know when there is a message
Likelihood to Recommend
Webex fits our remote working situation without a ton of expense
VU
Verified User
Director in Professional Services (11-50 employees)
Webex App helps us to maintain proper communication with our multiple teams and team members who either work remotely or go out of the country for business needs. The app also helps us in managing our scheduled meetings with our important customers and organize virtual sessions without any hassle which increase the productivity. It's quite a reliable app as we are using it for quite some times now.
Pros
The floating window feature helps a lot while multitasking during any session or window. I can keep an eye on the meeting and do my tasks at the same time without any issues.
Sharing specific areas of the screen is one of the unique features that I came across while using the Webex App. This feature is really helpful for people like me who are highly concerned about their privacy.
As a administrator it is very simple and efficient to manage mass audience.
Cons
I use the Webex App on both my phone, which runs on Android, and on my PC, which runs on Windows. The issue is I can login to Webex App perfectly while trying from any browser but while using the Webex App it redirects to other browser while trying to login. I should be able to login through the app without needing any third party app and Cisco should look into this issue.
The android app consumes lots of battery power which need to be improved too!
My desktop experience is great and I hope they will focus on the mobile app to make it smoother like the desktop app and web version of the Webex.
Likelihood to Recommend
Webex App is known as a professional app for virtual meetings thus we prefer our formal meetings through this app. It is a great app to maintain team collaborations and also comes quite handy to minimize the communication between the remote team members. I would also recommend it for those who are concerned for their privacy as Webex App offers some great feature to keep things on my own pace.
VU
Verified User
Professional in Product Management (11-50 employees)
Webex App brings a whole suite of features on the table. Our team uses it to conduct live training and use it for video conferencing. It rarely crashes and has a very easy learning curve. I use for everyday purpose and stay connected with cross teams for IM. The UI is clean so it is very easy to pick up by the new employees.
Pros
Clean UI and UX
Web Conferencing
Polling
Whiteboarding
Cons
Joining meeting via mobile
Search optimization
Third party login
Likelihood to Recommend
Overall well suited for a small to medium organization. Easy multilingual support and easier to set up. It would be great for IM usage, with inter team and personal activities like conferences, whiteboarding, etc. The polling system is not as direct as some of the direct competitors.
Great help in performing daily tasks through screen sharing. It helps us communicate more efficiently with third parties. It has also helped us improve our communications. Users are familiar with the platform. Now we can have a quick and efficient online meeting. It solves a huge inaccessibility problem. Thanks to this platform, I have been able to easily collaborate with colleagues from all over the world.
Pros
Share screen
Excellent image and sound quality
Amazing user interface
Cons
I would like to see SMS notification options
I would like to have a better screen recording
Should have a better notification system
Likelihood to Recommend
It is not limited only to video conferencing but also has chat tools. The Webex App platform offers maximum data security by providing us with a communication platform. It allows audio and video quality superior to other platforms. You can set a time when everyone is available. Allows screen sharing function that integrates all participants.
We use the Webex App for communicating with our partners at Cisco as well as other customers. We also use it to set up meetings with new and existing customers. I recently used it quite a lot at Cisco Live in Melbourne to keep track of where everyone was and where we were meeting.
Pros
Easy to navigate
Easy to convert direct messaging to a meeting or call
Seamless pairing with nearby Webex devices
Cons
A "here's what you missed while you were away" page
A "start new" hot key at the bottom right to start a new meeting, message, call
Contacts page
Likelihood to Recommend
The Webex app is a great way to take the power of Webex away from your PC and keep it in your pocket.
VU
Verified User
Technician in Information Technology (11-50 employees)
