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VirtualPBX

Score10 out of 10

7 Reviews and Ratings

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What is VirtualPBX?

VirtualPBX is a VoIP solution that in addition to VoIP offers analog, smartphone, WebRTC, SIP Trunking & native calling options. It can also be used as a virtual contact center or virtual office solution.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features VirtualPBX has to offer, as determined by TrustRadius' reviewers.
Based on 7 ratings of VirtualPBX's features
View all features

Top Performing Features

  • User templates

    Create and apply batch configurations to multiple users at once

    Category average: 7.5

  • Directory of employee names

    Voice directory of all employees for self-service dialing

    Category average: 8.3

  • Answering rules

    Ability to enter rules to route calls to main number or other extensions in case of absence

    Category average: 8.3

Areas for Improvement

  • Mobile app for iOS

    App for iPhone and iPad

    Category average: 7.8

  • Mobile app for Android

    Android app

    Category average: 7.8

  • Video screen sharing

    Users are able to share their screens with other meeting participants on video conference calls.

    Category average: 8

Reviews

What users are saying about VirtualPBX.
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VirtualPBX is an easy win

Incentivized
Stan YorkView profile
VP of Development in Information Technology at Spitfire Management, LLC (11-50 employees employees)

Use Cases and Deployment Scope

Spitfire Management is a small software company. We switched from a receptionist to VirtualPBX over a decade ago and honestly never looked back. It has all the features we need and was easy to set up, even Sales and Support Queues. Voicemail to email is such a joy, we should have switched even earlier.

Pros

  • Easy to set up your menu and record greetings and Prompts
  • Forwards to our cell phones or landlines -- and voicemail to email
  • Allows outbound calls on the rare occasion we require hiding
  • Simple website for end users - but they almost never need to use it.

Cons

  • Sometimes a forwarded call barely gives you enough time to answer. Yes, you can increase the time - but that is tougher on the caller.

Return on Investment

  • A tremendous positive impact - no more desk phones, and
  • Positive impact! no more PBX on the wall needing updates
  • Positive impact! - no more PBX "consultant" needed to push a magic series of buttons on some special handset

Usability

Other Software Used

Veeam Agent for Microsoft Windows, Postman

VirtualPBX - Why this hosted offering is the best option for small- and medium-size organizations

Incentivized
Verified User
C-Level Executive in Research & Development (51-200 employees employees)

Use Cases and Deployment Scope

As a long-time customer of VirtualPBX dating back to the company's original systems, I am pleased to write a review in support of the product. The problem addressed is the telecommuting environment versus in-office. The new platform is quite impressive and very extensible and it does things we never imagined we could do. Support is great as well. In a corporate or non-profit setting one of the greatest challenges is how phone calls are handled, especially when calls have to go to specific departments or have to be handled by the executive offcies in a certain manner. VirtualPBX setup for a call center ACD was quite comprehensvive but it requires little effort on the part of the telecom manager managing the installation. ii truly went flawlessly in our case and was a tremendous improvement over the limited capabilities available in the original VirtualPBX. It's important also to know how many features and functions employees will have to use and face on day 1. Cutover days for phone systems requires a flack jacket if not more. I've lived through many. I've also almost not lived through several.

The peole from VirtualPBX were on top of every small detail and they actually pushed me instead of vice versa. I found that their ability to track projects and contact with reminders was very welcome.

I am quite grateful to VirtualPBX for having its braintrust come up with this tremendous virtual private branch exchange offering. It is head and shoulders above the rest when you have a largely virtual operation and that is why I was happy to write this review.

Pros

  • Support
  • Admin interface
  • User interface
  • Calling processing
  • Project management
  • Repair

Cons

  • Possibly a better way of covering the one zillion features and functions in classes
  • Possibly a better way of covering the one zillion features and functions in classes

Return on Investment

  • Our people are able to focus on helping Long Covid patients without worrying about the phone system
  • Planning was simple. Installation was simple. Implementation was simple. The cutover was simple. Does this get my point across?

Usability

VirtualPbx is the best VoIP of all, we'll stick with it.

Incentivized
Richard JasselView profile
Maintenance Team Manager in Customer Service at Eastman Chemical Company (10,001+ employees employees)

Use Cases and Deployment Scope

This is one of the most complete internet phone call software, with a whole system and very useful tools such as call reports, call recording, chat, mobile access, and more, which allow you to have better management of customer interactions and improve customer service and sales.

Pros

  • Provides real-time analytics and reports that show agent performance during a call, email, or chat, analyzing conversations and indicating where to improve.
  • All call recording features are very easy to access and configure such as regular call recordings and scheduled recordings for specific customers.
  • As it is a cloud-based software with mobile access, we can use it outside the office without any problems, just with the phone and internet connection.

Cons

  • I understand that it is a cloud system and needs the internet to make calls, but they should allow logging into the system offline, to review reports, client management, and other functions that could work without the internet.
  • High-quality internet is needed for calls to be heard and recorded perfectly and without interference, especially if they are made with mobile and phone data.
  • Its interface is easy to use, but to the eye, it looks outdated, they could modernize its design, but that's just a personal taste.

Most Important Features

  • Real-time reporting and analytics, showing agent performance on different communication channels.
  • It has call recording, scheduled recording, and specific recording, being able to control whether it is required to record all calls or only some of the calls of specific customers.
  • It allows access through cell phones, as it is a cloud-based software and can be used wherever there is an internet connection.

Return on Investment

  • We have been able to improve greatly with this software, our communications and interactions with customers improved, and agent performance and productivity improved, which translates into higher profits for the company. It is easy to use this program, so it did not take us long to adapt to it and its functions.

All around positive experience with VirtualPBX

Incentivized
Jody Thomas
President in Corporate at Kramer Electronics US (1-10 employees employees)

Pros

  • Customizable auto attendant
  • Reliability
  • Personalized phone conferencing

Cons

  • Integration with web conferencing service
  • Voice to text translation for VM
  • Mobile application for voice mail and configuration changes

Return on Investment

  • Professional appearance to customers
  • Simple solution for voice conferencing

Virtual PBX - ready for the world

Verified User
Engineer in Engineering (10,001+ employees employees)

Pros

  • Ease of deployment
  • Common management thru common virtual management tools
  • Ease to maintain

Cons

  • Integration of the application and virtual management features in that area such as High Availability

Return on Investment

  • Faster ROI
  • Lower maintenance costs
  • Common processes (less training)

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