VirtualPBX Reviews & Insights

Score10 out of 10

7 Reviews and Ratings

Community insights

TrustRadius Insights for VirtualPBX are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Excellent Customer Support: Users have praised VirtualPBX for its excellent customer support, with many reviewers stating that they have been with the company for many years after switching from another service. Some users mentioned specific individuals who were extremely helpful in ensuring their phone system was functioning correctly.

Great Value Pricing: Many users appreciated the pricing of VirtualPBX, mentioning that it is a great value compared to other services they have used. They found the prices for additional phone numbers to be very easy to set up.

Easy Setup and Configuration: Users found VirtualPBX fairly easy to set up and configure, particularly highlighting the straightforward account creation and setup process. They also mentioned that transitioning to VirtualPBX was a snap, with impressive attentiveness and effective communication during the porting of their phone number.

Reviews

5 Reviews

VirtualPBX is an easy win

Rating: 10 out of 10

Incentivized

February 26, 2025

Use Cases and Deployment Scope

Spitfire Management is a small software company. We switched from a receptionist to VirtualPBX over a decade ago and honestly never looked back. It has all the features we need and was easy to set up, even Sales and Support Queues. Voicemail to email is such a joy, we should have switched even earlier.

Pros

Easy to set up your menu and record greetings and Prompts
Forwards to our cell phones or landlines -- and voicemail to email
Allows outbound calls on the rare occasion we require hiding
Simple website for end users - but they almost never need to use it.

Cons

Sometimes a forwarded call barely gives you enough time to answer. Yes, you can increase the time - but that is tougher on the caller.

Likelihood to Recommend

Lets face it, for many businesses these days a phone call is an annoyance - even more annoying than another email. Using VirtualPBX treats all callers the same. Our support handling directs callers to send and email with images instead - and most callers then do. When a support request is left as a voicemail message, the email with the message joins our email queue - keeping the callers place in line.

Stan York

VP of Development in Information Technology at Spitfire Management, LLC (11-50 employees)

Vetted Review

15 years of experience

VirtualPBX - Why this hosted offering is the best option for small- and medium-size organizations

Rating: 10 out of 10

Incentivized

February 24, 2025

Use Cases and Deployment Scope

As a long-time customer of VirtualPBX dating back to the company's original systems, I am pleased to write a review in support of the product. The problem addressed is the telecommuting environment versus in-office. The new platform is quite impressive and very extensible and it does things we never imagined we could do. Support is great as well. In a corporate or non-profit setting one of the greatest challenges is how phone calls are handled, especially when calls have to go to specific departments or have to be handled by the executive offcies in a certain manner. VirtualPBX setup for a call center ACD was quite comprehensvive but it requires little effort on the part of the telecom manager managing the installation. ii truly went flawlessly in our case and was a tremendous improvement over the limited capabilities available in the original VirtualPBX. It's important also to know how many features and functions employees will have to use and face on day 1. Cutover days for phone systems requires a flack jacket if not more. I've lived through many. I've also almost not lived through several.

The peole from VirtualPBX were on top of every small detail and they actually pushed me instead of vice versa. I found that their ability to track projects and contact with reminders was very welcome.

I am quite grateful to VirtualPBX for having its braintrust come up with this tremendous virtual private branch exchange offering. It is head and shoulders above the rest when you have a largely virtual operation and that is why I was happy to write this review.

Pros

Support
Admin interface
User interface
Calling processing
Project management
Repair

Cons

Possibly a better way of covering the one zillion features and functions in classes
Possibly a better way of covering the one zillion features and functions in classes

Likelihood to Recommend

My organization has been virtual since the 1980s. We know how hard it is to function without a PBX that functions as the glue that holds the organization together alone with a solid computer network. Anyone managing a hybrid or completely remote enterprise is a candidate for the VirtualPBX platform. Period. End of quote.

Verified User

C-Level Executive in Research & Development (51-200 employees)

Vetted Review

10 years of experience

VirtualPbx is the best VoIP of all, we'll stick with it.

Rating: 10 out of 10

Incentivized

April 9, 2022

Use Cases and Deployment Scope

This is one of the most complete internet phone call software, with a whole system and very useful tools such as call reports, call recording, chat, mobile access, and more, which allow you to have better management of customer interactions and improve customer service and sales.

Pros

Provides real-time analytics and reports that show agent performance during a call, email, or chat, analyzing conversations and indicating where to improve.
All call recording features are very easy to access and configure such as regular call recordings and scheduled recordings for specific customers.
As it is a cloud-based software with mobile access, we can use it outside the office without any problems, just with the phone and internet connection.

Cons

I understand that it is a cloud system and needs the internet to make calls, but they should allow logging into the system offline, to review reports, client management, and other functions that could work without the internet.
High-quality internet is needed for calls to be heard and recorded perfectly and without interference, especially if they are made with mobile and phone data.
Its interface is easy to use, but to the eye, it looks outdated, they could modernize its design, but that's just a personal taste.

Likelihood to Recommend

We consider that it is a very complete internet call software that is worth having in all companies that want to increase their sales through customer service agents because, with all its tools, agents improve their workday by day.

Richard Jassel

Maintenance Team Manager in Customer Service at Eastman Chemical Company (10,001+ employees)

Vetted Review

1 year of experience

All around positive experience with VirtualPBX

Rating: 9 out of 10

Incentivized

October 30, 2015

Use Cases and Deployment Scope

Virtual PBX was used for a small business with a couple of employees that required auto-attendant and call routing to office, home and mobile phones.

Pros

Customizable auto attendant
Reliability
Personalized phone conferencing

Cons

Integration with web conferencing service
Voice to text translation for VM
Mobile application for voice mail and configuration changes

Likelihood to Recommend

I wouldn't recommend it for use with SIP extensions or over 10 users. SIP is too unreliable (not Virtual PBX's fault) and [for] over 10 users it gets too expensive for a small office or home office (SOHO).

Jody Thomas

President in Corporate at Kramer Electronics US (1-10 employees)

Vetted Review

5 years of experience

Virtual PBX - ready for the world

Rating: 9 out of 10

March 31, 2014

Use Cases and Deployment Scope

Virtual PBX provides Enterprise Communication and call center features in an easy to deploy package which can be quickly deployed and managed within a customer's infrastructure. With the use of virtual technology, customers can manage the application in a common way within their virtual framework and benefit from lower cost of ownership as well as enhanced features available and common to the virtual manager.

Pros

Ease of deployment
Common management thru common virtual management tools
Ease to maintain

Cons

Integration of the application and virtual management features in that area such as High Availability

Likelihood to Recommend

Cost of ownership

Verified User

Engineer in Engineering (10,001+ employees)

Vetted Review

32 years of experience

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VirtualPBX - Why this hosted offering is the best option for small- and medium-size organizations

Rating: 10 out of 10

Incentivized

February 24, 2025

Use Cases and Deployment Scope

Pros

Support
Admin interface
User interface
Calling processing
Project management
Repair

Cons

Possibly a better way of covering the one zillion features and functions in classes
Possibly a better way of covering the one zillion features and functions in classes

Likelihood to Recommend

Verified User

C-Level Executive in Research & Development (51-200 employees)

Vetted Review

10 years of experience