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Verint Community

Score9.9 out of 10

49 Reviews and Ratings

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What is Verint Community?

Verint® Community™, formerly known as Telligent, is an online community and self-service solution available in the cloud or on-premises designed to help elevate customer, partner, and employee engagement, build trust, improve customer service, and enhance digital marketing and social commerce.

Verint Community can be used to reduce demand for support, elevate the voice of the customer, and enhance team productivity.

The vendor states that customers have seen, for example, >40% average decrease in support cases within the first 6 months of adoption, and 33% YoY decrease in support costs.

Verint Community can be deployed as a standalone solution, integrated with, or embedded into other enterprise systems.

Categories & Use Cases

Videos

Screenshots

Screenshot of the Sophos Community, built on Verint Community, that offers forums, blogs, events, and membership perks for its users
Screenshot of VisionAires, a community powered by Verint, that features working groups, event, and a content hub
Screenshot of an Avnet community with courses, competitions, and networking opportunities
Screenshot of the ADI Engineer Zone, which is a community hub with built-in learning modules, webcasts, blogs, and support
Screenshot of MicroFocus' community to ask questions, join conversations, or share ideas
Screenshot of the England Football Community, a place to connect with people and join the conversation about all things football.
Screenshot of Thwack, which is an IT community with blog posts, events, and community groups.
Screenshot of IET ENGx, which offers engineers a go-to place for practical advice, information and networking to help with their career.
Screenshot of the Connect Community of the BlueCross and Blue Shield of Texas, that offers the ultimate resource base and community for its health insurance members.
Screenshot of Macmillan Cancer Support, which creates a place users can talk to people affected by the same cancer, share experiences, and ask experts important questions.
Screenshot of Macmillan Cancer Support's ask an expert section.

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Screenshot of the Sophos Community, built on Verint Community, that offers forums, blogs, events, and membership perks for its users

Technical Details

Technical Details
Deployment TypesOn-Premise, SaaS
Operating SystemsWindows
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesGlobal
Supported LanguagesEnglish, Spanish, French, German, Italian, Brazilian Portuguese, Dutch, Japanese, Simplified Chinese, Others available upon request

Downloads

FAQs

What is Verint Community?
Verint Community (Telligent) is a community and collaboration software platform developed by Telligent Systems and was first released in 2004. Telligent's focus was on offering a platform that can be integrated and extended, but this requires technical expertise. Verint acquired Telligent in 2015.
What are Verint Community's top competitors?
Khoros Communities, Salesforce Experience Cloud, and Higher Logic Thrive are common alternatives for Verint Community.