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Usersnap

Score7.5 out of 10

5 Reviews and Ratings

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What is Usersnap?

Collect in-product feedback, measure customer satisfaction and learn how you can improve. Get ratings, visitor's screen view and sentiment feedback from customers now.

Categories & Use Cases

Reviews

What users are saying about Usersnap.
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Usersnap: makes QA much easier with improved communication

Incentivized
Annie Hathaway
Sr. Manager, Digital Marketing in Marketing at Kyriba (501-1000 employees employees)

Pros

  • Centralized feedback on the website.
  • Able to provide the feedback right on top of the website you are QAing with tags and titles and selecting the piece you are talking about.

Cons

  • When you go into the list of Usersnap feedback you have submitted, there isn't search functionality or filtering so that you can see the feedback of a certain type at a time, or see if you submitted that feedback already.

Return on Investment

  • Fewer errors on-site QA
  • Less time wasted in the site QA

Other Software Used

Asana, Google Ad Manager, LinkedIn Marketing Solutions

Customer feedback made easy using Usersnap

Incentivized
Juan Palma
Software Development Manager in Engineering at Ventus Wireless (51-200 employees employees)

Pros

  • Organize customer feedback.
  • Provide an easy to use, feature-rich widget that allows users to highlight, comment and even draw on a screenshot of your application.
  • Screenshots that are sent to you include meta-data like the browser user agent, browser console data, screen resolution, etc.

Cons

  • Attachments aren't allowed when communicating back to end-users on their feedback. This would be helpful to share screenshots back and forth.
  • It would be useful to not only provide passive communication back with the user but active communication, say, in the form of a live chat-like ability.

Return on Investment

  • Usersnap has allowed us to implement a solution that allows end-users to communicate with us with very little effort.

Alternatives Considered

Survicate and Bugzilla

Other Software Used

Pivotal Tracker, Slack, Postman

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