Usersnap Reviews and Ratings

Rating: 7.5 out of 10

Score

7.5 out of 10

Reviews

2 Reviews

Usersnap: makes QA much easier with improved communication

Rating: 8 out of 10

Incentivized

November 7, 2019

Use Cases and Deployment Scope

Usersnap is being used through our website support agency as we go through multiple website redesigns throughout 2019 and the beginning of 2020. It helps us provide QA feedback in one centralized location before the site goes live. The agency can manage and tag requests on the backend for prioritization.

Pros

Centralized feedback on the website.
Able to provide the feedback right on top of the website you are QAing with tags and titles and selecting the piece you are talking about.

Cons

When you go into the list of Usersnap feedback you have submitted, there isn't search functionality or filtering so that you can see the feedback of a certain type at a time, or see if you submitted that feedback already.

Likelihood to Recommend

Definitely a great tool that is way better than just recording web QA feedback in a Google Doc or via email. Everything goes straight into a queue and it is easy to tag what you are talking about with the tool. Leaves less room for misinterpretation and keeps a record of all feedback so nothing gets missed. Filtering within the feedback queue and search functionality to avoid duplicates would be helpful.

Annie Hathaway

Sr. Manager, Digital Marketing in Marketing at Kyriba (501-1000 employees)

Vetted Review

1 year of experience

Customer feedback made easy using Usersnap

Rating: 10 out of 10

Incentivized

July 5, 2019

Use Cases and Deployment Scope

Usersnap is used to gather end-user feedback on our multiple web applications. It's used internally, as well as by our customers to inform us of bugs, new features/suggestions, or general feedback. The main problem Usersnap solves for us is that it helps us centrally organize user feedback, which we couldn't otherwise do unless we developed a system to do that for us. Not only does Usersnap organize feedback, but it also has the ability to connect or 'integrate' into other applications you may be using, like Jira or Pivotal Tracker.

Pros

Organize customer feedback.
Provide an easy to use, feature-rich widget that allows users to highlight, comment and even draw on a screenshot of your application.
Screenshots that are sent to you include meta-data like the browser user agent, browser console data, screen resolution, etc.

Cons

Attachments aren't allowed when communicating back to end-users on their feedback. This would be helpful to share screenshots back and forth.
It would be useful to not only provide passive communication back with the user but active communication, say, in the form of a live chat-like ability.

Likelihood to Recommend

Usersnap is well suited for web applications that are maintained/developed in house, to provide a means of communicating with end-users directly without the need to develop an in-house solution. It allows end-users to provide rich information about an issue they're experiencing, even providing information about the user's browser, session, and desktop environment, which is invaluable when trying to debug or troubleshoot an issue.

Juan Palma

Software Development Manager in Engineering at Ventus Wireless (51-200 employees)

Vetted Review

3 years of experience

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