Usedesk

Usedesk helps to organize prompt help and support for users on issues of any complexity: problems, clarifications, questions about the product, or complaints.

Usedesk Features

• Multichannel Support - Messengers, social networks, and email — all the channels in one interface
• Multitasking Chat - Messages are automatically sent to the group in charge. An employee can transfer the dialogue manually at any time.
• Automation of Work with Requests - Management and automation of work with tickets to reduce response time and minimize routine operations.
• Reports - SLA, CSI and productivity that track the quality of work for each agent, department, or the company as a whole.
• Knowledge Base - For clients, to save and accumulate instructions and knowledge with Usedesk
• SDK for iOS & Android - So that clients can get support without leaving the application.
• Usedesk on a Smartphone - Supports working with tickets on a Smartphone similarly to working on another platform.
• Integrations - Usedesk allows the user to integrate Information Systems, thus, enabling receiving and transmitting information from external portals, services, and databases.