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TrueContext

Score9 out of 10

9 Reviews and Ratings

What is TrueContext?

TrueContext (formerly ProntoForms) provides an enterprise-level low-code field-focused application. The solution is used to create apps and forms to collect and analyze field data with smartphones and tablets – either as a standalone solution or as a mobile front-end to enterprise systems of record.

Media

task automation
field operations tracking and measurement
available integrations

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Top Performing Features

  • Custom logo/branding

    Allows the user to include their company logo (rather than the survey vendor’s logo) and/or create a company template so that branding is consistent across multiple surveys.

    Category average: 8.5

  • Changes to live survey

    Users can make changes to live surveys after they are published.

    Category average: 8.3

  • Question design help

    Includes educational material about question design for research, such as tips, recommendations, and information about best practices.

    Category average: 8.3

Areas for Improvement

  • Access controls

    Administrators can limit users’ ability to access data and edit content.

    Category average: 8.9

  • Compliance

    Supports privacy compliance and confidentiality standards, such as HIPPA.

    Category average: 9.1

  • Respondent restrictions

    Users can place restrictions on who can participate in surveys or how many times the same person can complete a survey.

    Category average: 8.4

ProntoForms is the Best Mobile-Friendly Form Builder

Pros

  • Beautiful Mobile Form View
  • Intuitive User Interface
  • Sends Data in Real Time

Cons

  • Offer Freemium for those who want to test before purchase
  • Offer more pricing plans
  • Make more options for integrating easily with CRM platforms like Wordpress, Drupal, etc.

Return on Investment

  • Return on Investment is immediate and possible from the first submission.
  • Saved us hours when it came to implementing forms on websites

Four years and counting, still using ProntoForms!

Pros

  • Conditional logic
  • Linking to data sources
  • Integration to Salesforce and ServiceMax

Cons

  • Customer facing forms so that the user does not need a subscription to fill it out. As of now, I have no ability to send a customer a form to fill out, so we have to use other methods to do so.
  • Tools that give account owner ability to create custom outputs. Being that I have design and development experience and would be more than capable to design and launch my own custom outputs, I do not have the access to do so.

Return on Investment

  • ROI is significant in areas, like our Request for Quote form, where the tech may be at the customer site, sees a potential opportunity, records it with ProntoForms and that submission goes through the process ending up as a quote, where 70% of them turn into work.

ProntoForms is a very good and versatile product.

Pros

  • Flexibility
  • Customization
  • Support

Cons

  • Limitations to form formatting
  • Need more data source integrations
  • All of the different components need to synchronize automatically and more often.

Return on Investment

  • Adopting and use of product has gotten some push back. Fear of change? Fear of technology?
  • Super easy to use .
  • Very affordable!

Other Software Used

GoCanvas, AppSheet, Google Forms

Decent cost-effective replacement for an enterprise application's field service module.

Pros

  • Out of the box integrations.
  • Simple user interface (not much coding experience needed).
  • Enablement of OCR scanning, telemetry and camera data.

Cons

  • Out of the box integrations are limited.
  • Custom integrations require technical know-how (and may require the involvement of the destination product's vendor).
  • Priced for the enterprise environment, but can be improved.

Return on Investment

  • + Better field service maintenance tracking.
  • + Better adherence to routine maintenance schedules.
  • - More effort than anticipated for custom integrations.

Alternatives Considered

Smartsheet

Usability

ProntoForms is the right fit

Pros

  • Makes forms easily
  • Collects information easily
  • Displays on mobile

Cons

  • UI could be better
  • Customer service could be a little better
  • Price could be cheaper

Return on Investment

  • Cost
  • Cost
  • Cost

Alternatives Considered

Integrify

Usability

Other Software Used

Google Drive, Microsoft 365 (formerly Office 365), Citrix Gateway (formerly NetScaler Unified Gateway)