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TrueContext

Score9 out of 10

9 Reviews and Ratings

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What is TrueContext?

TrueContext (formerly ProntoForms) provides an enterprise-level low-code field-focused application. The solution is used to create apps and forms to collect and analyze field data with smartphones and tablets – either as a standalone solution or as a mobile front-end to enterprise systems of record.

Categories & Use Cases

Media

task automation
field operations tracking and measurement
available integrations

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Key Features

Learn about the best (and worst!) features TrueContext has to offer, as determined by TrustRadius' reviewers.
Based on 9 ratings of TrueContext's features
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Top Performing Features

  • Custom logo/branding

    Allows the user to include their company logo (rather than the survey vendor’s logo) and/or create a company template so that branding is consistent across multiple surveys.

    Category average: 8.5

  • Changes to live survey

    Users can make changes to live surveys after they are published.

    Category average: 8.3

  • Question design help

    Includes educational material about question design for research, such as tips, recommendations, and information about best practices.

    Category average: 8.3

Areas for Improvement

  • Access controls

    Administrators can limit users’ ability to access data and edit content.

    Category average: 8.9

  • Compliance

    Supports privacy compliance and confidentiality standards, such as HIPPA.

    Category average: 9.1

  • Respondent restrictions

    Users can place restrictions on who can participate in surveys or how many times the same person can complete a survey.

    Category average: 8.4

Reviews

What users are saying about TrueContext.
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ProntoForms is the Best Mobile-Friendly Form Builder

Incentivized
Medline MassonView profile
Full Stack Web Developer in Information Technology at Labelle Technology (1-10 employees employees)

Pros

  • Beautiful Mobile Form View
  • Intuitive User Interface
  • Sends Data in Real Time

Cons

  • Offer Freemium for those who want to test before purchase
  • Offer more pricing plans
  • Make more options for integrating easily with CRM platforms like Wordpress, Drupal, etc.

Return on Investment

  • Return on Investment is immediate and possible from the first submission.
  • Saved us hours when it came to implementing forms on websites

Four years and counting, still using ProntoForms!

Incentivized
Glenn WanamakerView profile
Training and Product Manager of US Service at Mar Cor Purification (1001-5000 employees employees)

Pros

  • Conditional logic
  • Linking to data sources
  • Integration to Salesforce and ServiceMax

Cons

  • Customer facing forms so that the user does not need a subscription to fill it out. As of now, I have no ability to send a customer a form to fill out, so we have to use other methods to do so.
  • Tools that give account owner ability to create custom outputs. Being that I have design and development experience and would be more than capable to design and launch my own custom outputs, I do not have the access to do so.

Return on Investment

  • ROI is significant in areas, like our Request for Quote form, where the tech may be at the customer site, sees a potential opportunity, records it with ProntoForms and that submission goes through the process ending up as a quote, where 70% of them turn into work.

ProntoForms is a very good and versatile product.

Incentivized
Terrance J. RanneyView profile
I.T. Administrator in Information Technology at UNICO Engineering, Inc. (11-50 employees employees)

Pros

  • Flexibility
  • Customization
  • Support

Cons

  • Limitations to form formatting
  • Need more data source integrations
  • All of the different components need to synchronize automatically and more often.

Return on Investment

  • Adopting and use of product has gotten some push back. Fear of change? Fear of technology?
  • Super easy to use .
  • Very affordable!

Other Software Used

GoCanvas, AppSheet, Google Forms

Decent cost-effective replacement for an enterprise application's field service module.

Incentivized
Verified User
Manager in Information Technology (1001-5000 employees employees)

Pros

  • Out of the box integrations.
  • Simple user interface (not much coding experience needed).
  • Enablement of OCR scanning, telemetry and camera data.

Cons

  • Out of the box integrations are limited.
  • Custom integrations require technical know-how (and may require the involvement of the destination product's vendor).
  • Priced for the enterprise environment, but can be improved.

Return on Investment

  • + Better field service maintenance tracking.
  • + Better adherence to routine maintenance schedules.
  • - More effort than anticipated for custom integrations.

Alternatives Considered

Smartsheet

Usability

ProntoForms is the right fit

Incentivized
Verified User
Professional in Legal (201-500 employees employees)

Pros

  • Makes forms easily
  • Collects information easily
  • Displays on mobile

Cons

  • UI could be better
  • Customer service could be a little better
  • Price could be cheaper

Return on Investment

  • Cost
  • Cost
  • Cost

Alternatives Considered

Integrify

Usability

Other Software Used

Google Drive, Microsoft 365 (formerly Office 365), Citrix Gateway (formerly NetScaler Unified Gateway)

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