Four years and counting, still using ProntoForms!
Rating: 9 out of 10
IncentivizedUse Cases and Deployment Scope
Currently we, we have three departments using ProntoForms, Field Service, Install, and Sales. We are utilizing ProntoForms for various tasks and purposes, from recording opportunities, site preparedness before install, site completion reports, equipment inspection and so forth. Sales is using it as a way to identify and capture information to better prepare accurate quotes.
Pros
- Conditional logic
- Linking to data sources
- Integration to Salesforce and ServiceMax
Cons
- Customer facing forms so that the user does not need a subscription to fill it out. As of now, I have no ability to send a customer a form to fill out, so we have to use other methods to do so.
- Tools that give account owner ability to create custom outputs. Being that I have design and development experience and would be more than capable to design and launch my own custom outputs, I do not have the access to do so.
Likelihood to Recommend
From my perspective, ProntoForms happens to be a convenient tool giving our service techs the ability to accurately record issues and document customer locations. It is also a versatile tool in that we have used for vehicle inspection, fleet maintenance (service tech's trucks), shipping checklists, checklists of equipment updates and documentation, site eval forms, project completion, and request for quote forms.
GW
Glenn Wanamaker
Training and Product Manager of US Service at Mar Cor Purification (Medical Devices, 1001-5000 employees)
Vetted Review
5 years of experience