TrueContext Reviews & Insights

Score9 out of 10

9 Reviews and Ratings

Community insights

TrustRadius Insights for TrueContext are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Easy to Use and Customize: Many users have found ProntoForms to be easy to use and customize, with endless options for form setup. They appreciate the convenience and promptness of returning forms, as well as the excellent and actionable results and captured information from the forms.

Powerful Tool: Several reviewers consider ProntoForms to be a powerful tool that saves time and money. They find it difficult to manage and maintain Excel spreadsheets but find ProntoForms much easier to use. Users think the platform is smooth, clean, fast, and intuitive, with excellent support.

Connects Field Staff and Office: Users believe that ProntoForms is the best tool for connecting field staff and the office, capturing data and analytics in a way that paper cannot. They like the lack of hardcopy paperwork and appreciate being able to be fast and digital.

Reviews

5 Reviews

ProntoForms is the right fit

Rating: 10 out of 10

Incentivized

October 8, 2020

Use Cases and Deployment Scope

My organization uses ProntoForms in order to collect information from our employees and others who will come to our offices regarding COVID. ProntoForms allows us to collect the information like temperature check information and contact tracing information that our employees and others who will come to our offices get at home.

Pros

Makes forms easily
Collects information easily
Displays on mobile

Cons

UI could be better
Customer service could be a little better
Price could be cheaper

Likelihood to Recommend

ProntoForms is exceptionally well suited for when you need to create forms quickly and easily. ProntoForms is also exceptionally well suited for when you need to have those forms displayed on mobile devices like iPhones, iPads, Androids, and other mobile devices. ProntoForms is less well suited when you need long complicated forms

Verified User

Professional in Legal (201-500 employees)

Vetted Review

2 years of experience

Decent cost-effective replacement for an enterprise application's field service module.

Rating: 6 out of 10

Incentivized

September 26, 2020

Use Cases and Deployment Scope

ProtoForms was used in a live pilot as a field service data recording solution for our corporation's engineering department. The field service agents for our existing CRM was not flexible and customizable enough for our specific needs, and custom solutions from the vendor were costly. ProntoForms was evaluated as a potential easy to use data capture tool for engineers in the field using mobile devices.

Pros

Out of the box integrations.
Simple user interface (not much coding experience needed).
Enablement of OCR scanning, telemetry and camera data.

Cons

Out of the box integrations are limited.
Custom integrations require technical know-how (and may require the involvement of the destination product's vendor).
Priced for the enterprise environment, but can be improved.

Likelihood to Recommend

Prontoforms is suited for complicated business needs that are able to integrate seamlessly into one of the out-of-the-box solutions available. For simple recording to a spreadsheet, pdf, word document, database, etc. without any additional integrations, better (and in some cases free) solutions may work. For custom integrations, cost and effort may get expensive.

Verified User

Manager in Information Technology (1001-5000 employees)

Vetted Review

1 year of experience

ProntoForms is the Best Mobile-Friendly Form Builder

Rating: 10 out of 10

Incentivized

March 11, 2020

Use Cases and Deployment Scope

ProntoForms is being used by our organization in combination with our CRM. We were able to implement the form on some of our client sites in less than 15. The great thing about ProntoForms is that It supports several applications and provides the ability to generate PDF via email. We use it for various clients, but the majority of our law firm clients use it to capture new client information. It addresses issues we had using other test forms that did not integrate properly on some of the websites.

Pros

Beautiful Mobile Form View
Intuitive User Interface
Sends Data in Real Time

Cons

Offer Freemium for those who want to test before purchase
Offer more pricing plans
Make more options for integrating easily with CRM platforms like Wordpress, Drupal, etc.

Likelihood to Recommend

In my experience, I have used ProntoForms for mainly Field Service companies such as Plumbing, HVAC, and other similar companies. We also utilize it for a lot of our law firm clients but ProntoForms is suitable for any business or brand. It is great for gathering client information or gathering insight from customers who use your products.

Medline Masson

Full Stack Web Developer in Information Technology at Labelle Technology (1-10 employees)

Vetted Review

3 years of experience

View profile

Four years and counting, still using ProntoForms!

Rating: 9 out of 10

Incentivized

February 26, 2019

Use Cases and Deployment Scope

Currently we, we have three departments using ProntoForms, Field Service, Install, and Sales. We are utilizing ProntoForms for various tasks and purposes, from recording opportunities, site preparedness before install, site completion reports, equipment inspection and so forth. Sales is using it as a way to identify and capture information to better prepare accurate quotes.

Pros

Conditional logic
Linking to data sources
Integration to Salesforce and ServiceMax

Cons

Customer facing forms so that the user does not need a subscription to fill it out. As of now, I have no ability to send a customer a form to fill out, so we have to use other methods to do so.
Tools that give account owner ability to create custom outputs. Being that I have design and development experience and would be more than capable to design and launch my own custom outputs, I do not have the access to do so.

Likelihood to Recommend

From my perspective, ProntoForms happens to be a convenient tool giving our service techs the ability to accurately record issues and document customer locations. It is also a versatile tool in that we have used for vehicle inspection, fleet maintenance (service tech's trucks), shipping checklists, checklists of equipment updates and documentation, site eval forms, project completion, and request for quote forms.

Glenn Wanamaker

Training and Product Manager of US Service at Mar Cor Purification (1001-5000 employees)

Vetted Review

5 years of experience

View profile

ProntoForms is a very good and versatile product.

Rating: 9 out of 10

Incentivized

February 19, 2019

Use Cases and Deployment Scope

We use ProntoForms to digitize a field report that gets used for on site inspections. The goal is to standardize the entries and make it easy to use. We want our team to be more efficient with their time and ProntoForms helps us to do that. Currently we use it for just one specific need, but the service is so versatile that it can be used in almost any part of the company.

Pros

Flexibility
Customization
Support

Cons

Limitations to form formatting
Need more data source integrations
All of the different components need to synchronize automatically and more often.

Likelihood to Recommend

ProntoForms can help with any easy or moderately complex form very easily. This can be done by yourself or with help from ProntoForms. Have patience when trying to get a very complex form set up and running. There may be a lot of back and forth communications until this is just right, but this is normal with so many moving parts.

Terrance J. Ranney

I.T. Administrator in Information Technology at UNICO Engineering, Inc. (11-50 employees)

Vetted Review

2 years of experience

View profile

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