We use TriNet as our PEO and HRIS. It gives us a place to both handle compliance and manage the user experience for new hires and current employees. We have been customers for 10 years and have had a great experience with the platform and their customer service team. They help us address many day to day issues.
Pros
Payroll
Compliance
Reporting
Cons
The user experience could be better
I would like better dashboards
More room to customize insurance options
Likelihood to Recommend
TriNet is well suited for small companies.
VU
Verified User
Vice-President in Human Resources (51-200 employees)
We use TriNet for their PEO services, so this includes payroll and benefits. We're a completely remote company, so benefit offerings are a huge factor for us.
Pros
Medical Carrier Options
Medical Plan Options
Cons
Payroll
Customer Service
In my opinion, system works like it is from 2005
Likelihood to Recommend
In my opinion, if you only pay employees a salary and have no changes at all - TriNet is ok. If you have to contact TriNet for anything, be prepared to be frustrated. They charge a $250 wire fee each time there is a payroll, even when an extra payroll isn't needed. The system is outdated and reporting is cumbersome. We are using a workaround for time tracking because TriNet doesn't provide sufficient time off reports for us. The system is so rigid that no one can make changes without 20 people being involved. The only thing TriNet gives their support team is the ability to send, in my opinion, condescending emails about how long things take to get processed.
We have 100+ employees and TriNet has been great in offering payroll and employee management. The platform allows for easy access in things like creating employee handbooks, employer laws and regulations in each state and I often call in for support on a variety of things such as HR Consultation, how to improve our reporting, and payroll issues.
Pros
Payroll Administration
Benefits Prep and Education
HR Consultation and Employer Law information with weekly updates
Cons
Training Video schedule. I would like access to these vides when is convenient for me
The ATS
The User Interface is a bit sloppy and confusing
Likelihood to Recommend
For smaller organizations without a robust payroll team to support payroll reporting and such TriNet is great. As well as great for those who don't have experience or know how to launch people and change management initiatives in their org. TriNet is great for choosing of benefits for your employees too.
Our company uses TriNet's PEO product. We run our payroll, use the Time and Labor Management platform, PTO function, utilize TriNet HR Specialists for complex HR consulting, Worker's Compensation, and employee benefits through the open market. TriNet's open market approach to benefits has been very helpful.
Pros
Customer Service - in general their team responds very quick. Our platform/payroll and HR specialist have been particularly helpful. Our designated platform specialist responds right away and seeks out solutions quickly - if he is out he always has a backup. Our HR specialist has practical and straightforward advice, I appreciate too that TriNet one 30 minute free legal consultation per issue as needed, this is a perk of the plan.
Benefits - their carrier connection platform and open market broker connection with NFP has been one of the best parts of working with TriNet. It was one of the main reasons we moved over to TriNet. Moving from a PEO group benefits process to the open market is a significant change; NFP has helped with that change. Our NFP representative is amazing, she answers questions, assists with any new paperwork, and so helpful.
Payroll - TriNet's payroll system is efficient and easy to learn. I've worked with other platforms in the past and can say TriNet does a great job with this.
Cons
Time & Labor Management (TLM) Platform - the TLM and main platform do not sync. So when an employee requests PTO, it doesn't appear on their timecard, only the platform. It is also has limited codes, so you can't write in codes such as "Sick No Pay" or "FMLA" for easy tracking. People get used to it, but it is something I have to walk new hires through and has been a pain point for our managers/supervisors. I really hope in the future these platforms sync. The positive the Customer Service team is eager to help provide reporting solutions and help where they can.
PTO Function - the PTO function can sometimes be confusing to employees. Your time doesn't deduct until it has been paid and can be difficult to calculate at times. There is an estimate balance calculator that is helpful, but requires additional training to show employees how to use it instead. The PTO customer service team is so busy that it can take up to 15 business days for a response/solution - once you work with someone they are great, but the wait time can be very frustrating. I think this is a team that could use more staff in the future - as a company, 15 business days is way too long of a response time.
Implementation - TriNet's implementation process as a whole was a very positive experience. We had a great implementation specialist and sales representative that answered every question and tried to make the transition smooth. Where there is a gap is when you are passed over to your permanent team - our experience felt very abrupt, I'd recommend TriNet scheduling a group welcome meeting with the Implementation Team and permanent team to explain everything.
Likelihood to Recommend
Overall TriNet is a good PEO to work with, especially with their responsive customer service team, payroll system, HR support, and benefit options.
Where TriNet could use improvements is some of their platform functions - in particular TLM syncing and PTO function.
Payroll, benefits offerings, PTO management, employee information management
Pros
Communicating compliance updates/information with the company administrators on a weekly basis
Providing a way for us, as a small business, to offer benefits to our employees
The platform is user friendly and easy to navigate
Cons
Sometimes with new features/tools, it seems that they have not been thoroughly tested from a user's perspective
I find the reporting/analytics tool to be confusing and not easy to use
Sometimes the customer service is not what we would like - sometimes takes several back and forth communications to get a complete answer/resolution
Likelihood to Recommend
We like that it is accessible for a smaller company like ours - it provides a way for us to handle payroll, offer benefits, and manage employee information. So the services and platform itself has been what we need. However, the customer service is not always to our satisfaction.
VU
Verified User
C-Level Executive in Human Resources (11-50 employees)
My organization uses TriNet as our PEO for payroll processing, benefit administration, 401k administration, I-9 verification and reverification. Personally, my use case as a senior recruiter is to onboard new employees into the system, getting them set up with direct deposit, benefits, 401k and I-9 verification.
Pros
Smooth new employee onboarding process
Payroll process
I-9 verification
Cons
In my opinion, processes are overly complicated at times or unclear
In my experience, getting a resolution is not always straightforward. While the chat is available, the reps often cannot resolve the issues or misunderstand the issue leading to more confusion
In my experience, there are fees associated with simple requests that should not have fees associated, for example, when we reach out for an issue or question, we are charged for that.
Likelihood to Recommend
TriNet allows us to easily automate processes like onboarding, offboarding, payroll and makes benefits very accessible and easy to understand. TriNet does a great job with providing additional resources like benefits guide, HR and compliance resources, and The Wing to test your knowledge and stay current
We are a tiny business; from the beginning, we used TriNet for all our HR needs. That kept us from dealing with payroll, employment law, benefits, and the myriad changes that come each year in the world of HR. We focus on our work, and TriNet focuses on theirs.
Pros
Easy to use online platform.
Payroll and tax reporting.
Customer service for any needs we have.
Cons
Service fees are getting to be high enough where I question using TriNet.
Likelihood to Recommend
I'm not sure where it is less useful, but TriNet is a great resource for any business that does not want to build its own HR function and wants to stay focused on its business. I just got feedback from a company I referred that started using TriNet, and they are very happy.
TriNet is our everyday HRIS, payroll and benefits platform. It addresses our issues by keeping everything in one place, making it a seamless process on our side. It's also extremely beneficial to have professionals support us through different state laws and procedures.
Pros
Communication
Problem solving
Reachable
Cons
Resolving tickets a bit quicker- sometimes we are on a time crunch and it's a bit difficult to wait on someone to respond.
Opting out of news from states where not located in. It would help reduce the number of communications that are not relevant to us.
Likelihood to Recommend
TriNet is well suited for any small company. It reduces the need for having two or even three different platforms to perform your everyday tasks. It's also extremely beneficial to have experts to consult with on questions/issues you might not know how to handle. I don't know how TriNet would be suited for bigger companies. I can see having more employees and processes be a bit more complicated. Especially with the health insurance options.
VU
Verified User
Administrator in Human Resources (11-50 employees)
