TrustRadius: an HG Insights company

Tremendous

Score9.9 out of 10

13 Reviews and Ratings

What is Tremendous?

Tremendous, in San Francisco, offers a global rewards & incentives platform designed to make it simple for businesses to distribute gift cards, prepaid cards and money. They boast working with companies across industries and use cases: market research, health & wellness, employee rewards, customer loyalty, customer referrals, and rebates.

Media

Offer recipients an extensive catalogue of gift cards to choose from.
Personalize the redemption experience with campaign templates.
Upload a list of recipients and send rewards in bulk.
Manage your balance in one account. Share it across your team.
Send rewards redeemable in one click, make your recipients happy.
Visualize the preferred redemption options to optimize your campaigns.

1 / 6

Tremendous is great for research participant compensation

Pros

  • variety of reward options
  • inclusion of international stores
  • ease of adding team members
  • ease of redeeming rewards

Cons

  • providing instructions to send to recipients
  • assistance converting to an international currency denomination that is a multiple of 5 (to comply with the redemption restrictions of some stores)
  • providing instructions for using virtual Visa cards online

Most Important Features

  • We can send gift cards quickly, as a team, without having to wait for accounting to send them as a batch (as we did previously with Amazon gift cards). However, a manager still approves all orders.
  • We can send gift cards to pretty much anyone around the world. Our customers across the globe participate in virtual research activities, and they can get a reward that they can use. Amazon gift cards can't do that.
  • The variety of options for redeeming digital gift cards (especially, being able to donate it to charity) makes it appealing to wider proportion of people. This way it's a better incentive for our customers to participate in research activities.

Return on Investment

  • The fact that it's free to use means Tremendous has had a very positive ROI on our research operations. We've gained much and lost nothing.

Other Software Used

Zoom, Atlassian Confluence, Microsoft Teams

Tremendous is appropriately named. Adopt and see for yourself!

Use Cases and Deployment Scope

We acquired Tremendous as a means of rewarding survey and market research participants. I was amazed to find a product that is truly at NO cost and so easy to use.

Pros

  • Integration with Survey Monkey
  • Reporting
  • Rapid distribution of rewards.

Cons

  • Tremendous could send automated dashboards and updates
  • Tremendous could better surface dashboards of rewards to date.

Most Important Features

  • Instant rewards
  • Choice of types of benefits
  • Great reporting

Return on Investment

  • Tremendous keeps our participants happy and engaged. We receive a 10%+ response rate.
  • I can sent rewards instantly.

Other Software Used

Gusto, Google Surveys

Great email and LP customization, needs better reporting

Use Cases and Deployment Scope

We used Tremendous to send out virtual gift cards to our clients. We sent out gift cards as a thank you for taking our annual client survey as well as a holiday gift. Due to the pandemic, we are not able to send physical gifts to our clients. Tremendous makes it easier for us to say thank you without sending anything physical.

Pros

  • Mass emails
  • Personal email domain
  • Various range of gift cards
  • Customization of email and landing page

Cons

  • Reporting and tracking
  • Automated emails
  • Gift card cancellations

Most Important Features

  • Tracking and Reporting
  • Customization of emails and landing pages
  • Custom email domain

Return on Investment

  • Customer Relationship
  • Execution and Efficiency
  • Customer Satisfaction

Alternatives Considered

Rybbon

Other Software Used

HubSpot CRM, HubSpot Marketing Hub, HubSpot Sales Hub

Great platform for distributing gift cards

Pros

  • Email and landing page templates easy to create
  • Wide variety of gift card options
  • Easy to upload recipient lists and distribute
  • No fee for most gift card options

Cons

  • Users are not notified that they've selected a reward option that has a fee until the final screen before placing order
  • The final screen showing that there will be a fee associated with a reward does not say which reward is charging the fee, so if you want to remove it you have to go through a trial and error process
  • Sometimes the reward amount does not import when uploading a list of recipients, forcing the user to enter manually through the website or attempting to re-upload the file (note, this issue has gotten better in recent months)

Most Important Features

  • Distributing incentives
  • Professional branding
  • No fees

Return on Investment

  • It saves us time with distributing incentives, since we can simply upload a file with names and email addresses, click a button, and the rewards are sent
  • It allows us to lower our costs due to the time savings mentioned above, which provides added value to our clients
  • The technology is a big selling point for us when winning work by being able to say we have the ability to quickly distribute respondent incentives and that the respondents have so many options to choose from when redeeming their reward

Other Software Used

Qualtrics CoreXM, Alteryx, Q Research Software, IBM SPSS

Great for easily sending international rewards

Pros

  • Works with our international customer base
  • Users can choose a gift card for a local store in their region
  • Simple interface for sending rewards
  • Set up templates for common rewards to be reused
  • Pulls funds directly from our bank account, funding is easy

Cons

  • We do not have insight into whether a customer has redeemed a reward or not
  • Unredeemed rewards kind of go into a void, we cannot get funds back for unclaimed rewards

Most Important Features

  • International gift cards

Return on Investment

  • Able to reward our customers for referring new business
  • We are able encourage word-of-mouth referrals

Other Software Used

Intercom, RingCentral, Zoom, Slack, Mailgun, from Pathwire