ThunderTix: A suspiciously great review that I will proudly defend - with receipts.
Use Cases and Deployment Scope
ThunderTix is our sole ticketing system. They also handle concession sales at the box office, donation, and merchandise sales. They have been 100% reliable, remarkably responsive, and open to feature suggestions. Converting from our old system took only a few days. We started on a Tuesday were up and running in time for that weekend's event. It has been flawless from that point on for years.
I actively promote them as a product to other companies. When considering them, I discussed their code maturity, history and development practices with various people in their company as those are critical to long tern reliability and success. Obviously they passed with flying colors. We needed a solid solution on a rushed emergency timeline and I was prepared for an order of magnitude more effort. It was trivial and has been all along.
I know I sound like the mom of someone that works there, but I'm just a small business that needs ticketing to be taken care of. They are just good. Really good.
Pros
- Uptime. Never experienced a service outage in over 7 years of use.
- Customer support. Rarely needed but immediate and effective
- Feature request and intelligent product expansion
- Excellent integration with other mailing list services although they began offering some support for mailing lists themselves.
Cons
- I honestly am not a power user for our organization, but hear no complaints. The times I have to use it, I quickly find and remember how things work. I have no material criticisms.
Return on Investment
- I only have comparison to a large very expensive former system and a homegrown we developed, but it remains cost effective and less expensive than competitors so I have zero interest in trying something else.
